Senior Solutions Architect

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of
trust and safety ,
pioneering ,
urgency, and
purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact.RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response. It harnesses artificial and human intelligence to fuse life-saving data from the world’s largest safety network, which includes over 700M+ connected devices and 200+ global technology companies. This intelligence is delivered to 23,000+ federal, state, and local agencies, serving one million first responders. RapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response. Learn more at .What this role is about:RapidSOS is looking for a Senior Solutions Architect who is excited to dig into a technical challenge and develop an optimized solution that will contribute to building the life-saving technology that protects 170M+ lives annually. You will play a major role in the technical sales process, working with B2B customers to lead technical and product sales conversations, translate their requirements into a solution, and define its scope. You will build as well as advise, creating demos, proofs of concept, and integrations, and guiding clients on how to use RapidSOS’s APIs and other products. You’ll excel in this role if you have a solutions mindset, are AI-forward in how you work and build, thrive in a highly visible, customer-facing role, and are self-motivated with a low ego.What you’ll do:Own the technical engagement with customers during the pre-sales process by building and presenting product demos to help showcase product functionalities, creating pilot and proof-of concept implementations, and moreDesign the solution by turning details from discovery into a clear technical approach, from the APIs to the integrations that connect RapidSOS to emergency response workflows and a customer’s productsBuild and deliver customized technical presentations and demonstrations to clients and prospectsPartner with Account Executives to assist in developing account strategies, planning and execution, articulating RapidSOS’s value proposition and vision, and building a relationship with clients as a trusted advisorCreate documentation and specifications that support technical sales and translate customer requirements into solutions for Product and Engineering, including SOWsAssess scope, feasibility, and technical risk, and work through overcoming challenges alongside customers and internal teams to find the best path forwardCollaborate cross-functionally with Sales, Engineering, Product, and Public Safety to connect what customers need with what we build and deliverLead with AI and keep learning, using it to build, prototype, and solve problems faster for customers and across the team while deepening your knowledge of RapidSOS’s products and the marketWhat we’re looking for in our ideal candidate:5+ years of experience in engineering, including 3+ in a technical customer-facing capacity, ideally in implementation engineering, post-sales engineering, and/or sales engineeringExperience with complex API-based or SaaS products, whether in presales (technical discovery, presenting demos) or in post-sales / implementation engineeringFamiliarity with deploying solutions, through either cloud platform experience (AWS, GCP, Azure) or containerization tools like Docker and KubernetesAbility to work directly with clients and translate what they need into clear technical solutionsStrong communication and collaboration skills, with the ability to explain complex technical ideas to engineers and executives alike and to build trusted customer relationships that move deals forwardSelf-starter with strong problem-solving instincts and an innovative streak, who takes ownership of ambiguous challenges and turns them into solutions customers trust and the team stands behindAn understanding and flexibility in working at a high-growth environment where priorities can shift quicklyHands-on experience building with AI tools, with an AI-forward mindset that shows up in how you prototype, solve problems, and look for better ways to workAbility to travel up to 25%Nice-to-have experience (but not required!):Experience with telecommunicationsWhat we offer:The chance to work with a passionate team on solving one of the largest challenges globallyCompetitive salary and benefits and equity participationA dynamic, flexible and fun start-up work environment with a highly talented teamStarting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The base salary range for this role is CA$210,000 - CA$250,000, with a potential OTE of CA$280,000 - CA$333,000. This role will also be eligible to receive equity options.RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in RapidSOS’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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