Customer Service Representative (Logistics & Transportation)
Temporary
Miles Employment Group
Customer Service Representative – 6-Week Contract (Logistics & Transportation)
Contract: Mid-October Start | Monday to Friday, 8:00 AM – 4:30 PM Are you a proactive and detail-driven customer service professional with a background in logistics and transportation? Do you have hands-on experience with the Greater Vancouver Container Dock reservation system? If so, we’d love to hear from you! We’re looking for a skilled Customer Service Representative to join the team for a 6-week contract assignment starting mid-October. In this fast-paced and essential role, you’ll be a key point of contact for clients—coordinating shipments, resolving inquiries, and ensuring the seamless movement of goods across Canada and beyond. What You'll Do:
- Coordinate domestic and international shipments (LTL, import/export), ensuring on-time delivery and tracking accuracy
- Manage customer orders end-to-end, including order entry, tracking, arranging returns, securing Proof of Delivery, and preparing invoices
- Serve as the primary liaison for assigned customers—answering questions, resolving issues, and nurturing strong relationships
- Monitor the customer service email inbox and respond to inquiries promptly, resolving discrepancies between waybills and purchase orders
- Maintain accurate and organized customer records across warehouse and transportation systems
- Minimum 1+ year of hands-on experience with the Greater Vancouver Container Dock reservation system – please note this is a required skill
- Minimum 1+ year of recent logistics/transportation customer service experience
- Strong verbal and written communication skills in English
- Proficiency in Microsoft Excel and Word
- A solution-oriented mindset and ability to stay organized in a fast-paced environment
Vacancy posted 11 hours ago
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