Senior IT Functional Analyst - SAP SD (Order-to-Cash)

Job Type: Regular People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters. At Agropur, each role aims to generate value and have a tangible impact on collective performance.

Senior IT Functional Analyst – SAP SD (Order-to-Cash) is responsible, for Canadian and U.S. operations, for the design, optimization, and coordination with technical consultants of all systems and processes related to the Order-to-Cash (O2C) cycle. This scope includes customer master data management, order entry and processing, pricing and commercial agreements (CCM), deliveries, billing, and integrations with Finance, Supply Chain, Logistics, and Customer Service functions. This role is responsible for effectively translating business needs from Sales, Customer Service, Finance, and Operations teams into functional and technical requirements that can be understood by development and support teams. The incumbent ensures that business processes support organizational objectives while leveraging SAP capabilities and associated technologies to improve operational efficiency, compliance, and customer experience. The Senior IT Functional Analyst defines the technology roadmap in collaboration with business and IT stakeholders. They lead discussions related to solution architecture, process evolution, and technology decisions, while ensuring the stability and support of both strategic and legacy applications in collaboration with internal support teams and external partners.

Context to maximize your impact:

• Recognition of years of service for vacation calculation
• Flexible remote work options
• Flexible group insurance plan including telemedicine services
• Employee assistance program
• Opportunities to invest in yourself (career development, etc.)
• Annual bonus
• Pension plan with company contributions

Salary scale 006: $100 900$ to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

Where you will drive value:

• Act as the functional expert and owner of SAP SD solutions covering the entire Order-to-Cash process
• Serve as a liaison between business and technical teams for all initiatives related to order management, pricing, billing, and deliveries
• Gather, analyze, and document business needs and functional requirements
• Design and optimize customer order management processes, from order creation to billing
• Ensure governance and evolution of pricing processes, including price lists, discounts, promotions, trade agreements, and rebate programs
• Collaborate with Finance teams to ensure the integrity of billing, revenue, and accounts receivable processes
• Work closely with Supply Chain, Logistics, and Customer Service teams to optimize order execution and customer experience
• Provide expert-level support for incidents and complex Order-to-Cash issues
• Coordinate testing and deployment activities
• Lead or contribute to strategic projects, continuous improvement efforts, and digital transformation initiatives
• Collaborate with external partners and support teams to ensure performance, availability, and evolution of solutions
• Ensure compliance with internal controls, audit requirements, and corporate governance standards
• Identify opportunities for automation, simplification, and continuous business process improvement

What will enable you to have an impact:

Education:

• Bachelor’s degree in Information Technology, Business Administration, or a related field required Equivalent combinations of education and/or experience may be considered

Experience:

• Minimum of five (5) years of experience as an IT Functional Analyst, preferably in an SAP environment
• Strong knowledge of SAP SD processes and the full Order-to-Cash cycle
• Expertise in pricing, trade condition management, and billing
• Good understanding of integrations with SAP FI, MM, TM, and other peripheral systems
• Ability to translate complex business needs into effective functional solutions
• Results-oriented mindset focused on continuous improvement and value creation
• A role aligned with what creates the greatest collective impact.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.

Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position. In this text, the use of the masculine gender to designate persons is intended only to lighten the text.