Conversational Ai Qa Lead

Test AI coaches, simulations, and learner feedback at CGS Immersive while protecting product quality through thoughtful manual and AI-assisted QA.As Quality Assurance Lead, you will assess whether conversational experiences meet agreed learning objectives and rubrics. You will maintain representative scenarios, repeat evaluations after model or content changes, and detect variation, unsupported claims, context loss, bias, inappropriate feedback, or instruction bypasses. Your work combines functional coverage with sound independent judgment.Key Responsibilities:
Evaluate simulation behaviour, AI coaching, scoring, critique, and guidanceMaintain approved AI scenarios and representative reference examplesReassess experiences after model, prompt, content, or configuration changesCover permissions, negative scenarios, interruptions, boundaries, and recovery pathsIdentify automation candidates while maintaining manual exploratory coverageRequirements:
Experience testing AI applications, conversational interfaces, or learning platformsAbility to translate complex functionality into comprehensive test scenariosStrong attention to detail, organization, and written communicationAbility to learn products deeply and assess intended outcomesFamiliarity with Xray, Zephyr, TestRail, or established testing practicesApply AI evaluation, exploratory testing, learning-outcome assessment, and QA process ownership to every CGS Immersive release.
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