Store Manager - Peoples Jewellers - Dufferin Mall

Role Summary

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life‑time relationships with customers and the delivery of a best‑in‑class customer experience.

Vision and Purpose

The SM communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting themselves in a manner that will influence and earn the respect of team members and management.

Customer Obsession

The SM is responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow‑up and customer outreach. Compiles and follows up on customer requests.

Critical Thinking & Innovative Action

The SM attains sales projections and sales quotas as set by the Company and develops strategies to maximise both personal and team members sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Coaches the store staff to address and correct operational problems, reviews and analyzes reports, identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of the marketing, merchandising and payment programs of the competitors within the area and advises management on new or changing merchandise and services needs and excesses. Implements initiatives that will change behaviours to produce results. Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources and accomplishment of shared objectives. Demonstrates an ability to motivate, persuade and influence the actions of others.

Employee Experience

The SM demonstrates a commitment to the Company’s People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviours. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards.

Diversity, Equity and Inclusion

The SM is responsible for establishing a positive, professional work atmosphere in which team members can bring their full selves to work and want to do their best. Ensures all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand and empathise with others.

Performance Excellence

The SM responds promptly and accurately to all management directives, requests for merchandise transfers, inventories and requested information. Maintains the neatness and cleanliness of the location to represent the banner. Responsible for compliance with Company policies and practices. Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll and repair departments.

Work Schedule

During non‑peak periods, managers should aim for a five‑day, 40‑hour work week. The schedule is based on the right time to effectively run the business, combining opening and closing shifts across the week, taking into account operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop the team. Hours will increase during peak selling periods. Consistently scheduled attendance is considered an essential function of this job.

Position Qualifications

• Education: Minimum of 2 years of college preferred.
• Experience: At least 3 years of retail sales experience, OR 2 years of retail sales experience plus a minimum of 1 year of retail management experience. Preference will be given to candidates with specialty retail or jewellery experience. Preference will also be given to candidates that are Diamond Council of America (DCA) certified.
• Technical / Other Skills: Advanced communication skill set, both written and verbal; proficiency with computers and advanced proficiency in MS Office and related business, technology and communication tools; strong interpersonal skills; advanced presentation skills; strong problem‑solving and conflict management skills; ability to present professionally via email, social media, video conference, telephone and text; ability to plan and organise tasks to meet deadlines; ability to work independently; ability to set priorities and delegate; reliability and dependability.
• Language: Bilingual skills are a plus.
• Physical Demands: Stand, reach with hands and arms, move between displays; sit, stoop, bend, kneel or crouch as needed; lift and/or move up to 10 pounds; visual acuity sufficient to discern differences in quality of gemstones; travel to training sessions and business meetings, including air and overnight travel may be required.

Compensation

Base pay: $58,240 – $72,800 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications.

Equal Opportunity

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. We particularly encourage women and minorities who are interested in management opportunities to apply through our online registry system. For internal candidates, please complete your Professional Profile in Workday. This is an equal‑opportunity statement required by law.