Enterprise Customer Success Manager

Enterprise customer success leadership at Axon centers on strategic partnerships, project management, and product adoption with larger customers. Travel requirements range from 25% to 35%.As a Customer Success Manager, you will understand customer workflows, structures, and requirements while guiding operational goals through Axon products. You will coordinate internal teams, track progress, and support adoption. The work spans relationship management, consulting, product expertise, and customer advocacy.Key Responsibilities:
Build trusted partnerships with command staff, procurement, and training leadsFacilitate executive business reviews and annual return-on-investment conversationsCreate success plans and document customer progress toward goalsCoordinate escalations across Support, Professional Services, Legal, and ProductFunnel customer feedback to Product teams for roadmap influenceRequirements:
Bachelor's degree or equivalent work experienceFive-plus years in customer-facing rolesThree-plus years working with enterprise-level customersStrong project management and request-tracking skillsExceptional organizational, presentation, and communication skillsApply enterprise relationship management, project coordination, and product adoption expertise to help Axon customers achieve operational goals.
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