Cruise Coordinator

The Cruise Coordinator plays an important role in the planning, execution, and delivery of contracted shore excursions for visiting cruise line clients. Working as part of a collaborative operations team, Cruise Coordinators help ensure tours depart safely, efficiently, and on schedule while delivering a welcoming and professional guest experience.

This role acts as a key point of contact shoreside, assisting with guest movement, tour dispatch, ticket accountability, and communication between guests, tour operators, port partners, and Ambassatours staff.

Cruise Coordinators are often one of the first local representatives guests interact with while visiting port and are expected to provide friendly, knowledgeable, and confident service throughout the day.

Guest & Tour Operations

• Coordinate the dispatch and departure of shore excursions
• Ensure guests are directed to the correct tours and departure locations
• Assist with organizing motorcoaches, tour groups, and guest flow on the pier
• Monitor tour departure times and adherence to operational schedules
• Maintain accountability for guests while shoreside awaiting departure

Ticketing & Sales

• Collect, verify, and account for tour tickets
• Assist with tour sales and guest inquiries when required
• Maintain accurate handling of operational paperwork and reporting

Guest Experience

• Welcome guests in a warm, professional, and approachable manner
• Answer guest questions and provide general destination information
• Act as a cultural ambassador for the region and community
• Provide clear direction and confidently manage groups in busy environments

Teamwork & Communication

• Work collaboratively with:
  • Local tourism suppliers
  • Tour operators
  • Port staff
  • Cruise line representatives
  • Ambassatours team members
• Communicate effectively in fast-paced and changing operational environments
• Support overall team success and positive guest outcomes

• Willingness to participate in training, coaching, and performance evaluations
• Successfully complete required operational and tour-readiness training
• Reliable and consistent access to email and a cell phone during working hours
• Ability to climb and descend at least one flight of stairs multiple times per shift
• Ability to continuously walk a minimum of 1 km on varied surfaces and elevations
• Ability to work outdoors in varying weather conditions for extended periods

Skills & Attributes

• Professional appearance and conduct
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and solution-focused under pressure
• Strong observation skills and attention to detail
• Friendly, positive, and guest-focused personality
• Ability to work independently while also functioning as part of a team
• Flexibility and adaptability in changing operational situations

For over three decades, Ambassatours has stood as a leader of excellence in sightseeing in Canada's East Coast, offering award winning land and water tours across Nova Scotia, New Brunswick, and Prince Edward Island. Our heart beats in Halifax, Nova Scotia, where our journey began and continues to flourish.

Our purpose is clear: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team, Customers, and Communities. This purpose echoes in every tour we conduct, every story we share, and every smile we bring to our guests' faces.

Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada, and discover why at Ambassatours Cruise Corp., we do more than just Cruise Excursions - we create memories that we hope will last a lifetime.

Ambassatours Cruise Corp. is an equal opportunity employer committed to fostering a respectful, inclusive, and barrier-free workplace.

We are dedicated to employment equity and welcome applications from all qualified individuals, including those from diverse and underrepresented communities, such as members of the 2SLGBTQIA+ community and other equity-deserving groups.

All employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate on the basis of age, race, colour, religion, creed, sex, sexual orientation, gender identity or expression, disability, family status, or any other characteristic protected under applicable human rights legislation.

We are committed to maintaining a workplace where everyone feels valued, respected, and supported.

• Seasonal position operating primarily from August through November
• Availability for most, if not all, of the operating season is considered an important asset for this role
• Irregular and flexible schedules based on cruise ship arrivals
• Shifts may occur seven days per week, including, early mornings, evenings, weekends and holidays
• Work schedules are based on dispatch timelines established by cruise line clients and operational requirements

Compensation & Benefits

• Hourly wage
• Paid training
• Uniform cost-sharing program
• Employee discounts with company and tourism partners