Specialist, Customer Identity and Access management (CIAM)

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of Role

The Specialist, Customer Identity and Access Management (CIAM) is a focused technical role responsible for delivering guidance and hands-on expertise across customer identity platforms, authentication services, and access management technologies. This role places customer identity at the center of a secure digital experience strategy, with expertise in customer creation, authentication, authorization, identity management, privacy, operations, and governance.

The Specialist provides technical expertise for CIAM platforms and solutions, helping ensure secure, scalable, and seamless customer access experiences while aligning with organizational security, privacy, and business objectives.

Key Responsibilities

Serve as a subject matter expert for Customer Identity and Access Management (CIAM), maintaining advanced knowledge of customer identity platforms, authentication protocols, customer registration and profile management, identity federation, and access management technologies.

Design, implement, and support customer identity solutions including OAuth2, Multi-Factor Authentication (MFA), OpenID Connect (OIDC), passwordless authentication, delegated authorization, and customer identity management.

Develop and maintain CIAM standards, security controls, and best practices that support guests experiences while protecting organizational assets and customer data.

Consolidate expertise from multiple internal and external sources, including vendors, consultants, security specialists, and business stakeholders, to provide recommendations that support organizational objectives.

Provide technical advice to stakeholders and effectively translate complex identity, security, privacy, and customer experience concepts to technical and non-technical audiences.

Take ownership of complex customer identity challenges and proactively resolve technical issues while ensuring solutions continue to meet business, security, regulatory, and customer experience requirements.

Participate in the evaluation, selection, implementation, and optimization of CIAM technologies and services, determining when solutions should be built, enhanced, integrated, or procured.

Support customer identity modernization initiatives, including migration of on-premises identity capabilities and legacy customer authentication platforms to cloud-based CIAM solutions.

Design and support integrations between CIAM platforms and customer-facing applications, APIs, loyalty programs, digital services, and third-party identity providers.

Produce detailed technical designs and documentation using established standards, methods, and tools.

Support knowledge sharing, mentoring, workshops, presentations, and training activities that enhance identity and access management capabilities across teams.

Qualifications

Experience working with and supporting cloud-based identity platforms, including contributing to identity modernization initiatives.

Experience implementing and supporting cloud identity platforms such as Microsoft Entra External ID, Okta Customer Identity, Auth0, Ping Identity, ForgeRock, or similar technologies.

Experience designing secure customer identity integrations for cloud-native applications, SaaS platforms, APIs, and hybrid environments.

8+ years of IT experience, including 7+ years in Identity and Access Management (IAM)

7+ years leading IAM teams, services, or enterprise access management programs

Proven experience delivering IAM initiatives from implementation through operational support and continuous improvement

Skilled in facilitating stakeholder workshops, gathering requirements, and designing IAM business processes

Experienced in leading, mentoring, and prioritizing work for IAM teams to achieve service and project objectives

Excellent leadership, communication, collaboration, analytical, and problem-solving skills, with the ability to engage technical and business stakeholders effectively

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at View email address on jobs.swagapp.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at View email address on jobs.swagapp.com.