Merchandiser

Position Summary

The Merchandising Associate is responsible for the accurate, efficient, and timely execution of corporate merchandising modules, planograms, line reviews, promotional displays, and seasonal setups.

Working closely with Retail Operations Management and fellow associates, the Merchandising Associate ensures that merchandise is properly displayed, accurately labelled, organized, and maintained according to Canadian Tire standards.

The position requires strong attention to detail, organizational skills, productivity, teamwork, and a commitment to maintaining a safe and welcoming shopping environment.

1. Policies, Procedures and Standards

• Follow Canadian Tire merchandising standards, corporate guidelines, store policies, and operational procedures.

• Comply with the store's Health and Safety Program and applicable occupational health and safety legislation.

• Review and remain familiar with the Employee Policy and Procedures Manual.

• Participate in required training, staff meetings, and development initiatives.

• Report workplace hazards, unsafe conditions, and operational concerns promptly to management.

• Follow management direction and maintain professional workplace conduct.

2. Major Duties and Responsibilities

Merchandising and Planogram Execution

• Execute corporate modules, planograms, line reviews, promotional displays, and seasonal merchandising setups accurately and within assigned timelines.

• Merchandise aisles, end caps, bases, bins, wing panels, shelves, and promotional displays.

• Complete approved free-hand merchandising arrangements according to store standards.

• Ensure merchandise is positioned correctly according to approved layouts and product locations.

• Verify product numbers, shelf labels, product placement, and display quantities.

• Update, replace, and maintain accurate pricing labels and promotional signage.

• Identify and report discrepancies between planograms, product availability, and actual store setups.

• Obtain management approval before making changes to approved merchandising layouts.

Store Organization and Maintenance

• Maintain clean, organized, safe, and visually appealing merchandise displays.

• Ensure shelving, fixtures, and merchandising areas remain accessible and free from hazards.

• Maintain the fixture room in a clean, organized, and accessible condition.

• Properly store unused fixtures, signage, and merchandising materials.

• Identify damaged, missing, incorrectly labelled, or misplaced merchandise and report concerns to management.

• Maintain accurate merchandising records, including product locations, label types, label quantities, and bin capacities.

Productivity and Task Management

• Complete assigned merchandising tasks accurately and within established timelines.

• Organize and prioritize daily assignments according to management instructions.

• Demonstrate accountability for the quality, accuracy, and completion of assigned work.

• Communicate delays, incomplete tasks, missing materials, and operational challenges promptly.

• Work independently and collaboratively to achieve departmental and store objectives.

Customer Service and Teamwork

• Maintain a professional appearance, including proper uniform, grooming, hygiene, and name tag.

• Represent the store professionally and provide courteous customer assistance.

• Direct customers to the appropriate Sales Associate when additional product knowledge or sales assistance is required.

• Support Sales Associates and other departments when necessary and as directed by management.

• Maintain respectful and effective communication with coworkers and management.

3. Loss Prevention

• Remain alert to potential theft, suspicious activity, and security concerns, and report them to management.

• Follow established loss prevention procedures for high-theft merchandise.

• Ensure appropriate security measures are applied, including spider wraps, security tags, showcases, and locked displays.

• Follow approved merchandising layouts to support product security and inventory control.

• Adhere to established procedures for locked merchandise, customer pickups, cut goods, and price verification.

• Report missing merchandise, damaged security devices, and potential inventory discrepancies.

4. Health and Safety Responsibilities

• Follow all applicable Canadian Tire safety policies and workplace safety procedures.

• Use ladders, step stools, tools, and other equipment safely and only when authorized and properly trained.

• Follow safe lifting, carrying, and material-handling practices.

• Maintain clear aisles, emergency exits, and accessible work areas.

• Identify and report potential hazards, including unstable shelving, falling merchandise, spills, and damaged fixtures.

• Use required personal protective equipment when performing applicable tasks.

• Report workplace injuries, incidents, and near misses promptly.

• Participate in required health and safety training.

Potential Workplace Hazards:

• Slips, trips, and falls

• Ladder and elevated work

• Manual material handling and repetitive movements

• Falling merchandise and unstable displays

• Sharp tools and box cutters

• Product spills and obstructed aisles

• Moving equipment and material-handling activities

5. Required Skills and Competencies

• Strong organizational skills and attention to detail.

• Ability to read, understand, and accurately execute planograms and merchandising instructions.

• Ability to work independently and as part of a team.

• Effective time management and task prioritization skills.

• Ability to follow instructions and take responsibility for assigned work.

• Basic numerical, computer, and technological skills.

• Effective written and verbal communication skills.

• Willingness to develop product knowledge and learn store merchandising systems.

• Ability to adapt to changing priorities and seasonal merchandising requirements.

• Strong commitment to safety, cleanliness, and loss prevention.

• Dependability, punctuality, and a positive work attitude.

6. Physical Requirements

The position involves physical activities associated with retail merchandising, which may include:

• Prolonged standing and walking.

• Frequent bending, reaching, kneeling, and repetitive movements.

• Lifting, carrying, pushing, and moving merchandise and fixtures.

• Using ladders or approved equipment to access merchandise at different heights.

• Handling merchandise of varying sizes and weights.

All physical duties must be performed in accordance with applicable safety procedures. Reasonable accommodation will be provided in accordance with applicable legislation.

7. Performance Standards and Evaluation

The Merchandising Associate's performance will be assessed based on the following:

Accuracy and Quality

• Correct execution of planograms, corporate modules, and merchandising setups.

• Accurate product placement, labels, signage, and merchandising records.

• Consistent attention to detail and quality of completed work.

Productivity and Efficiency

• Timely completion of assigned tasks and merchandising projects.

• Effective prioritization and management of workload.

• Ability to maintain productivity without compromising accuracy or safety.

Store Standards and Safety

• Maintenance of clean, organized, and safe merchandising areas.

• Compliance with store procedures, safety requirements, and loss prevention standards.

Teamwork and Communication

• Effective cooperation with coworkers and management.

• Timely communication of merchandising concerns, discrepancies, and incomplete tasks.

• Willingness to assist with operational priorities as required.

Reliability and Accountability

• Consistent attendance and punctuality.

• Ability to follow instructions and complete assigned responsibilities.

• Demonstrated ownership of work quality and outcomes.

Employees are expected to participate in performance reviews, coaching discussions, and ongoing development initiatives.

8. Additional Responsibilities

The Merchandising Associate may be assigned other related duties by management based on operational needs, provided the duties are consistent with the employee's training, abilities, applicable workplace policies, and legislative requirements.