Senior Software Developer - CRM

Position: Software Developer – CRM – Senior

Client: Government Services Integration Cluster (Ontario Public Service)

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Toronto, ON

Work Arrangement: 100% Onsite – 5 Days/Week

Contract: November 1, 2026 – March 31, 2027

Extension: Up to 1 additional term

Openings: 1

Security Clearance: No clearance required

Submission Limit: 1 candidate

Closing Date: October 5, 2026 at 12:00 PM EST

Position Overview

The Government Services Integration Cluster is seeking a Senior Software Developer – CRM to support the design, development, implementation, integration, testing, troubleshooting, and ongoing support of enterprise CRM solutions.

The successful candidate will have strong hands-on experience with Microsoft Dynamics 365, Power Platform, Azure, Dataverse, .NET/C#, JavaScript, Web APIs, ASP.NET/.NET Core, Entity Framework, Azure SQL, DevOps and CI/CD pipelines .

This role requires a senior-level developer capable of working across both low-code and custom development within Dynamics 365 , while collaborating closely with technical teams, business stakeholders, and subject matter experts.

Key Responsibilities

• Translate technical system specifications into working, tested applications .
  
• Develop detailed programming specifications and technical designs.
  
• Write, generate, compile, maintain, and test application code.
  
• Design, develop, configure, test, debug, document, deploy, and troubleshoot applications.
  
• Develop and maintain Dynamics 365 CRM and Microsoft Power Platform solutions .
  
• Perform both low-code development and custom development within Dynamics 365.
  
• Design and develop Dataverse solutions.
  
• Develop integrations between Dynamics 365 and other Microsoft cloud technologies.
  
• Develop and support custom Web APIs, ASP.NET/.NET Core and Azure-based solutions .
  
• Troubleshoot technical problems arising during software implementation, conversion, migration, and production operations.
  
• Support Dynamics 365 Customer Service , including case management and customer service capabilities.
  
• Work with Customer Service Workspace, Agent Experience Profiles, Session Templates, Workstreams, and Routing .
  
• Develop and support Power Apps, including:
  
• Model-Driven Apps
  
• Canvas Apps
  
• Power Pages
  
• Custom PCF controls
  
• Work with Server-Side templating language Liquid where required.
  
• Work with Azure technologies, Azure SQL, DevOps, CI/CD pipelines, task boards, and related development tools.
  
• Participate in Agile development activities and use Kanban/task boards.
  
• Conduct unit testing, debugging, technical validation, and deployment activities.
  
• Resolve post-implementation technical issues and provide ongoing application support.
  
• Review, analyze, modify, test, and troubleshoot product installation scripts where required.
  
• Conduct design walkthrough sessions with project teams.
  
• Prepare technical documentation, reports, reviews, assessments, user documentation, and system documentation.
  
• Elicit and document technical/business requirements from stakeholders and subject matter experts.
  
• Collaborate with IT professionals throughout the complete Software Development Life Cycle (SDLC) .
  
• Follow structured methodologies for application design, development, implementation, maintenance, and support.
  
• Apply accessibility requirements, including Accessibility for Ontarians with Disabilities Act (AODA) standards and related regulations.
  

Requirements

Mandatory Technical Skills

Candidates must demonstrate experience with the following:

Dynamics 365 / Power Platform / Azure

• Dynamics 365
  
• Microsoft Power Platform
  
• Azure solution design
  
• Dynamics 365 interoperability, integration, and capabilities with other Microsoft cloud technologies
  
• Both low-code development and custom development on Dynamics 365
  
• Dataverse design and development
  
• Development using Azure technologies
  

Programming & Development

• .NET
  
• C#
  
• JavaScript
  
• Web API development
  
• ASP.NET
  
• .NET Core
  
• Entity Framework
  
• Azure SQL
  

Dynamics 365 Customer Service

Hands-on experience with Dynamics 365 Customer Service , including:

• Case Management
  
• Knowledge Management
  
• Customer Service Workspace
  
• Customer Service Workspace configuration
  
• Agent Experience Profiles
  
• Session Templates
  
• Workstreams
  
• Routing
  

DevOps & Cloud

• DevOps
  
• CI/CD pipelines
  
• Task boards
  
• Kanban
  
• Agile development practices
  
• Cloud platforms including Azure, Dynamics 365, and Power Platform
  
• Understanding of SaaS, PaaS, and IaaS cloud service models
  

Required Experience

• Strong experience with Agile methodologies .
  
• Extensive experience developing solutions in Dynamics 365 Customer Service .
  
• Extensive experience with Microsoft Power Platform and Power Apps .
  
• Experience with Model-Driven Apps, Power Pages, and Canvas Apps .
  
• Experience developing custom PCF controls .
  
• Experience with Liquid server-side templating language .
  
• Experience with both low-code and custom Dynamics 365 development .
  
• Experience with Azure solution design and development .
  
• Experience integrating Dynamics 365 with other Microsoft cloud technologies.
  
• Experience with Dataverse design and development .
  
• Experience with custom Web API development .
  
• Experience with ASP.NET / .NET Core .
  
• Experience with Entity Framework .
  
• Experience with Azure SQL .
  
• Experience with DevOps and CI/CD pipelines .
  
• Experience using Agile/Kanban/task boards .
  
• Experience designing, coding, testing, debugging, deploying, and documenting enterprise applications.
  
• Experience working with relational and/or hierarchical database technologies.
  
• Experience using query languages and information retrieval technologies.
  
• Experience with application design, modern design patterns, deployment, and troubleshooting.
  
• Experience working with communications protocols.
  
• Experience gathering and documenting information from diverse business stakeholders and SMEs.
  

General Software Development Skills

The successful candidate should have demonstrated experience in:

• Programming and application analysis.
  
• Structured software development methodologies.
  
• Application design, development, implementation, maintenance, and support.
  
• Object-oriented and/or third-generation programming languages.
  
• Relational and hierarchical database technologies.
  
• Information retrieval packages and query languages.
  
• Internet-ready application development.
  
• Middleware and gateway technologies.
  
• Application migration and conversion.
  
• Unit testing and technical troubleshooting.
  
• Post-implementation support.
  
• Technical and system documentation.
  
• Design walkthroughs and technical reviews.
  

Communication & Collaboration

The candidate must have:

• Strong written and verbal communication skills.
  
• Ability to prepare clear technical documentation, reports, reviews, and assessments .
  
• Ability to present technical ideas and recommendations clearly and in a user-friendly manner.
  
• Strong analytical, problem-solving, and decision-making abilities.
  
• Strong interpersonal and negotiation skills.
  
• Ability to work effectively with technical teams, business stakeholders, and subject matter experts.
  
• Strong customer-service orientation when supporting internal and external clients.
  
• Ability to work effectively within a team and consistently meet deadlines.
  

Preferred / Nice-to-Have Skills

• Previous Ontario Public Service (OPS) or broader public-sector experience.
  
• Dynamics 365 certification(s).
  
• Azure certification(s).
  
• Experience with Rapid Application Development ( RAD ) methodologies.
  
• Knowledge of Information Management principles, concepts, policies, and practices.
  
• Experience with middleware and gateway technologies.
  
• Experience reviewing and modifying product installation scripts.
  
• Knowledge of AODA and related accessibility standards and regulations.
  

Candidate Profile

The ideal candidate is a Senior Dynamics 365 / CRM Developer with strong hands-on experience across the Microsoft ecosystem and the ability to work across both configuration/low-code and custom development.

Candidates should be particularly strong in:

Dynamics 365 CRM + Customer Service + Power Platform + Azure + Dataverse + .NET/C# + JavaScript + Web API + ASP.NET/.NET Core + Entity Framework + Azure SQL + DevOps/CI-CD.

Experience with Customer Service Workspace, Agent Experience Profiles, Session Templates, Workstreams, Routing, Power Apps, PCF controls, and Liquid is particularly important for this requirement.

Work Location

Toronto, Ontario – 100% onsite

The selected candidate must be available to work Monday through Friday onsite , during standard working hours of 8:00 AM–5:00 PM, excluding lunch breaks .

Important Submission Information

• Only 1 candidate can be submitted.
  
• Candidates must clearly demonstrate the mandatory Dynamics 365, Power Platform, Azure, .NET/C#, JavaScript, Web API, ASP.NET/.NET Core, Entity Framework, Azure SQL, DevOps and CI/CD experience on their resume.
  
• Prior OPS/public-sector experience is preferred but not mandatory.
  
• No security clearance is required.
  
• Candidate must be willing and able to work 5 days onsite in Toronto .
  
• Closing: October 5, 2026 at 12:00 PM EST.