Manager Individual Insurance Administration

Lead individual insurance administration for iA Financial Group in Quebec, combining operational excellence, customer service, and bilingual team leadership.As Manager, Contract Administration, Individual Insurance, you will lead a pan-Canadian team processing applications through underwriting when required. Reporting to the Director, Contract Administration, you will oversee people management, administrative processes, risk decisions, and service quality. Your work will support efficient, compliant operations and continuous improvement.Key Responsibilities:
Lead, coach, and develop a pan-Canadian administrative teamOversee recruitment, onboarding, development, and performance managementSupervise individual insurance applications through underwriting when requiredApprove high financial-risk requests up to $500,000Resolve complex cases with clients and business partnersRequirements:
Bachelor’s degree in business, finance, law, or related fieldMinimum five years of relevant experienceExperience leading, supervising, or mobilizing teamsStrong planning, organization, analysis, and decision-making skillsAdvanced English and French proficiency for daily communicationsBring bilingual leadership, insurance administration, risk judgment, and continuous improvement expertise to iA Financial Group.
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