Partner Experience Coordinator

The University Hospital Foundation is dedicated to a powerful, singular purpose: to continuously seek, inspire and support bold solutions to seemingly insurmountable challenges and ignite new discoveries in health. Responsible for raising and managing funds to advance innovation in prevention, research and patient care, the Foundation strives to transform and redefine health in the Edmonton area, throughout Alberta and around the world so everyone can live a longer, healthier life.
In the past ten years, generous donations from individuals and our corporate and strategic partners have contributed nearly $220 million to advance world-leading patient care at the University of Alberta Hospital, Mazankowski Alberta Heart Institute, and Kaye Edmonton Clinic, as well as groundbreaking research at the University of Alberta.
As an outcome-focused organization, UHF offers a flexible work environment where employees have the opportunity to work remotely. Visit our website at
Your PurposeReporting to the Manager, Partner Experience, the Partner Experience Coordinator is a key contributor to the overall donor experience at the University Hospital Foundation.
The Partner Experience Coordinator is responsible for supporting the design, implementation, and evaluation of an industry leading donor relations program that nurtures and strengthens positive long-term relationships with donors that result in increased donor retention and assists in meeting the overall development goals of the University Hospital Foundation.
This position will be responsible for supporting outcomes to ensure that every donor is thanked, stewarded, recognized, and engaged with appropriately for their gifts to the University Hospital Foundation. The Partner Experience Coordinator will collaborate with colleagues across the organization in support of the donor experience and to achieve donor centric practices.
Your RoleDonor Experience, Stewardship, and Recognition
Provide a high level of customer service to key donors, prospects, volunteers, and internal and external stakeholders of the University Hospital Foundation.
Support the development and execution of donor experience and partner experience plans that promote meaningful engagement, stewardship, acknowledgement, and recognition of donors at all levels.
Support the execution of planned giving recognition society activities and other donor recognition programming, including Gold Leaf Society, Champions of Care, Igniters, and related initiatives.
Coordinate naming and recognition opportunities, including identification, valuation, real-time tracking, briefing notes, donor naming communications, approval processes, signage, donor walls, installation, and updates.
Support the planning and evaluation of strategic and creative donor events in collaboration with the Events team.
Impact Reporting, Communications, and Collaboration
Coordinate timely, consistent, and accurate donor impact reporting on the use, impact, and financial management of gifts in collaboration with the Donor Funds & Impact team and other departments.
Collaborate with Marketing & Communications to develop donor-centric internal and external communications, including cultivation, solicitation, and stewardship proposals requested by Relationship Managers.
Act as a liaison with site and external stakeholders to gather information needed for donor impact reporting, recognition, and communications.
Identify potential internal and external nominees for community awards, coordinate nomination deadlines and forms for Director approval, and liaise with nominees.
Collaborate with various teams to identify, research, prepare, design, and apply for grant opportunities.
Contribute to annual reporting and recognition updates, including the Annual Report, Endowment Reports, donor wall updates, and related donor recognition materials.
Systems, Records, and Administration
Develop, maintain, and use systems to track acknowledgements, impact reporting, recognition, engagement opportunities, donor wall updates, signage, and related stewardship activities.
Document Gift Agreements, Gift Exceptions, and supporting materials in SharePoint, and create actions in Raiser’s Edge to support accurate donor records and recognition.
Collaborate with Donation Services to update donor records, arrange timely data pulls, and ensure recognition accuracy.
Provide periodic in-person management of the donor office, including donor and stakeholder stewardship, triaging in-person requests, and assisting guests as needed.
Manage responsible inboxes for the Partner Experience team, including View email address on ca.hrm.tc, View email address on ca.hrm.tc, and individual organization email accounts.
Perform administrative duties and other responsibilities as required.
QualificationsEducation:
Degree, diploma or other certification in Business, Communications and/or Marketing.
Experience:
2 - 3 years professional experience in donor relations, portfolio management or customer centric profession.
Experience with donor management and relationship building.
Experience preparing strong written communications including letters, impact reports, briefing notes, proposals or other donor/stakeholder materials.
Working knowledge and understanding of various fundraising streams including major gifts, planned giving, monthly donations, and events.
Experience using Microsoft Office, SharePoint, Raiser’s Edge, ThankView, MailChimp, In-Design, Photo Affinity, and Adobe Acrobat is considered an asset.
Advanced verbal and written communication skills with the ability to create impactful communications.
High level of attention to detail.
Dedicated to continuous learning and avoiding repeated errors.
Solid understanding and comfort levels with technology and systems. Skills in current audio/visual technology are an asset.
Creativity and ability to discern when projects need a creative or standard approach.
Superior project management skills with the ability to audit processes and analyze programs to assist with data driven decisions.
Clear ability to interpret industry best practice and its application to the University Hospital Foundation.
Commitment to confidentiality and ability to exercise discretion and good judgment in representing the University Hospital Foundation.
Self-starter with exceptional attention to detail with an extraordinary level of accuracy.
A logical thinker who takes initiative to clarify information, discrepancies, or uncertainties.
Able to take initiative in problem-solving and increasing process efficiency.
Flexibility in a high paced environment with a large variety of tasks, projects, and competing timelines with the ability to prioritize tasks.
ApplicantsWe respect and value diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
The successful candidate will be required to provide a Police Information Check.
Closing date for this posting is October 30, 2026, or until successful candidate is found.#J-18808-Ljbffr