Customer Success Strategy Operations Manager
Ashby
Drive Customer Success strategy at Ashby through process design and data-driven insights that improve customer health, retention, and revenue growth. Partner closely with leadership.In this Strategy and Operations role, you will shape scalable Customer Success operations at Ashby. You will develop workflows, analyze SaaS metrics, and create recommendations. The work combines strategic planning with hands-on execution across customer-facing functions.Key Responsibilities:
Develop customer segmentation, onboarding workflows, lifecycle maps, and playbooksAnalyze NRR, GRR, churn, adoption, health scores, and sentimentImprove customer journeys from onboarding through support and renewalSupport headcount planning, capacity modeling, and quota settingImplement KPIs and improve workflows, systems, and processesRequirements:
Strategic mindset translating data into actionable recommendationsSaaS and financial literacy, including Customer Success benchmarksFast-growth SaaS experience in Customer Success or Revenue OperationsCRM reporting skills, preferably with HubSpot experienceStrong communication, autonomy, curiosity, and attention to detailBring Customer Success operations, CRM reporting, and strategic analysis skills to help Ashby scale customer outcomes sustainably.
#J-18808-Ljbffr
Develop customer segmentation, onboarding workflows, lifecycle maps, and playbooksAnalyze NRR, GRR, churn, adoption, health scores, and sentimentImprove customer journeys from onboarding through support and renewalSupport headcount planning, capacity modeling, and quota settingImplement KPIs and improve workflows, systems, and processesRequirements:
Strategic mindset translating data into actionable recommendationsSaaS and financial literacy, including Customer Success benchmarksFast-growth SaaS experience in Customer Success or Revenue OperationsCRM reporting skills, preferably with HubSpot experienceStrong communication, autonomy, curiosity, and attention to detailBring Customer Success operations, CRM reporting, and strategic analysis skills to help Ashby scale customer outcomes sustainably.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Customer Success Strategy Operations Manager in Winnipeg, MB vacancy
- ...Halifax, NS) Reports to: Head of Customer Support & Success About Us Trolley is the payouts... ...distributed team. What You'll Do Own and manage a portfolio of high-value and complex... ...deep understanding of our customers’ operational workflows and use cases to provide...Suggested
$168.5k - $221.88k per year
Role OverviewIn this Strategy and Operations, Customer Success role, you will drive the strategy, processes, and data-driven insights that empower our Customer Success Team to deliver exceptional outcomes for our customers. Reporting to the Manager of Strategy and Operations...SuggestedWork at officeAshby
Winnipeg, MB1 hour ago$70k - $96.4k per year
The Customer Success Operations Specialist (CSOS) enables the effectiveness, scalability, and operational excellence of Customer Success by translating... ..., Governance and Compliance Optimize, implement and manage scalable operational processes for CDW Customer Success.Continuously...SuggestedWeekly payContract workWork at officeLocal areaCDW
Winnipeg, MB1 hour ago- Customer Success Manager (CSM) Customer SuccessTorontoBack to see all openingsTeamwork.Com is an agentic PSA (professional services automation... ...patch.Workflow Architecture: Act as an expert on agency operations. You'll map their specific business processes to Teamwork.Com...SuggestedPrice workRemote workFlexible hours
Teamwork
Winnipeg, MB1 hour ago $140k - $180k per year
...hardware and software product development, operational excellence, and customer obsession to empower a broader, more... .... About the Team:The Customer Success team helps customers turn Skydio into... ...for a motivated Customer Success Manager with a deep sense of ownership to lead...SuggestedFull timeLocal areaRemote workSkydio, Inc.
Winnipeg, MB1 hour ago- Drive Customer Success operations through Microsoft program expertise, scalable processes, and accurate execution across CDW Canada. Support cross... ...Operations or equivalentMicrosoft program knowledge, project management, and strong communication skillsApply Customer Success...
CDW
Winnipeg, MB1 hour ago - ...provider and part of Tribute Technology. Our customers include some of the largest and most... ...SUMMARY: As a Senior Customer Success Manager / Senior Implementation Specialist, you... ...ongoing optimization, and long-term success strategies. Your ability to foster strong...Long term contract
Tribute Tech
Winnipeg, MB1 hour ago $160k - $180k per year
...profitable foundation with an AI-native operational model. With millions of monthly... ...They are hiring a Head of Operations & Customer Success to report directly to the COO, with full... ...oversee onboarding, payroll, performance management, and retention frameworks. Own Client...Work at officeFlexible hours3 days per weekSuccess Matcher Recruitment
Winnipeg, MB1 hour ago- ...the global aviation industry. Our platform powers critical operations across business aviation, regional airlines, and aircraft leasing... ...the future of aviation technology. Job SummaryAs a Customer Success Manager, you will own a book of mid-market accounts through a...Work at officeRemote work
Portside, Inc.
Winnipeg, MB1 hour ago - ...Regional Governments achieve success and build sustainable futures... ...recognized leader in Enterprise Asset Management, maintenance management, and... ....Job Description The Customer Success Manager is... ...Marketing, Services, Product and Operations to coordinate customer needs...Summer workLocal areaRemote work
PSD Citywide Inc.
Winnipeg, MB1 hour ago - We're looking for a Customer Success Manager to own the post-sale relationship with our merchant and enterprise partners — from onboarding through... ...in logistics, last-mile delivery, or supply chain operations — e.G., running dispatch or operations for a merchant with...
Burq
Winnipeg, MB1 hour ago - ...largest organizations. In simple terms, we manage the systems that keep networks running... ...globally. Our Intelligent Network Operations platform delivers and enables AI-driven... ...invests in its people, this is it.As a Customer Success Manager, you serve a shared portfolio of...
BlueCat
Winnipeg, MB1 hour ago - Customer Success ManagerDepartment: Customer SuccessReports To: Client Success Lead About... ...innovative technology, data and operational expertise to deliver scalable logistics... ...commitments and deliver without needing to be managed. Humbly Confident – We bring...Shift work
AMZ Prep
Winnipeg, MB1 hour ago - As a Customer Success Manager (CSM) at KORE, you will be the strategic partner and advocate for our assigned customer portfolio, owning the post... ...customers to seamlessly scale their businesses with KORE.Operational Excellence Develop a deep understanding of each customer...
KORE
Winnipeg, MB1 hour ago - ITS – Customer Success Manager (CSM) At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager... ...aware, and customer‑focused professional who can operate across multiple stakeholders and drive meaningful outcomes....Local area
CDW
Winnipeg, MB1 hour ago - ...wholesale distributors, helping them operate more efficiently through automation and AI. Our customers are the companies responsible... ...Canals to help process orders, manage purchasing, handle accounts... ...Role We’re hiring a Customer Success Manager to help our customers scale...InternshipRemote workFlexible hours
Canals
Winnipeg, MB1 hour ago $121k per year
Customer Success Manager Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version... ...documentation, and automate repetitive workflows. It's part of how you operate, not an afterthoughtExcellent communicator who can work with...Permanent employmentInternshipWorldwideAppDirect, Inc
Winnipeg, MB1 hour ago- ...time availability and rates, and books and manages reservations. We're headquartered in... ...at heysadie.Ai. We're looking for a Customer Success Manager to look after our hotel partners... ...build working relationships with hotel operators and managers, most of whom are short-staffed...Contract workShift workNight shift
Sadie
Winnipeg, MB1 hour ago - ...have delivered our standard and custom products all over the world... ...have been essential to many successful space missions. With low power... ...to the Director, Project Management Office, the Customer Success... ...understanding of customer missions and operational needs, helping to identify...Long term contract
Xiphos Systems Corporation
Winnipeg, MB1 hour ago - Improve customer success operations at Clio by building repeatable processes, interpreting health metrics, and guiding high-performing teams.Reporting to the Director of Customer Success Management, this Team Lead supports day-to-day operations for global Customer Success Managers...
Clio
Winnipeg, MB1 hour ago $150k - $170k per year
...MISSIONAt Redwood, we empower our customers with lights-out automation... ...the path to autonomous operations. Backed by 30 years of experience... ...IMPACTAs a Director, Customer Success Operations & Education you... ...responsible for leading the operating strategy, infrastructure, and customer...Long term contractInternshipLocal areaRedwood Software
Winnipeg, MB1 hour ago- Customer Success Manager - CanadaCustomer SuccessTorontoFull Time DescriptionAbout Buildots Buildots is the world’s most advanced construction... ...AI transforms granular data into insights that unlock operational excellence. Over 100 global giants trust Buildots, including...For contractors
Buildots
Winnipeg, MB1 hour ago - ...transforming how legal and professional services operate. By combining frontier agentic AI, an... ...with intensity, staying close to our customers, and pushing each other for excellence.... ...Role OverviewAs an Enterprise Customer Success Manager, you’ll play a critical role in guiding...Work at office
Harvey
Winnipeg, MB1 hour ago $165.8k - $240.4k per year
A leading CRM company is seeking a Director of Customer Success Management in Metro Vancouver. This role involves leading strategies for customer success and renewal plans, managing a team, and aligning closely with sales. Ideal candidates will have over 8 years of leadership...Salesforce
Winnipeg, MB1 hour ago$107k - $148k per year
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep... ...the center of our customers' technology strategy, and ensures every customer can realize... ...The RoleAs a Senior Customer Success Manager, you are a highly experienced advisor helping...Long term contractInternshipWorldwideFlexible hoursMongoDB Inc.
Winnipeg, MB1 hour ago$152k - $209k per year
...real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.... .... If you are too, let's talk. About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention...Local areaWorldwideShift workOkta
Winnipeg, MB1 hour ago- ...POSITION SUMMARY We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross... ...with program plan). ~ Provide daily operational guidance to cross-functional departments...Long term contractFull timeContract workSummer holiday
- Build customer workflows at Floqer, a growing Toronto startup, through hands-on onboarding, relationship management, and adaptable business operations.Floqer is seeking a Business Operations individual to work in person and contribute across evolving daily needs. Primarily focused...
Floqer, Inc.
Winnipeg, MB1 hour ago - Customer Success Enablement Managers at Jobber build programs that strengthen Product Support and Customer Onboarding across B2B SaaS teams. Work from... ...Marketing, Analytics, and leadershipShape Jobber’s enablement strategy through playbooks, training, needs discovery, and...
Jobber
Winnipeg, MB1 hour ago - ...build what’s next, together. About the RoleThe Enterprise Customer Success Manager plays a key role in driving the success and satisfaction of... ...Initiatives Develop and execute customer success strategies that improve satisfaction, onboarding, retention, and revenue...InternshipRemote workWork from homeFlexible hours
HighlightTA
Winnipeg, MB1 hour ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Strategy Operations Manager. Be the first to apply!
Related searches
- customer service manager - retail Winnipeg, MB
- customer service manager Winnipeg, MB
- remote customer service manager Winnipeg, MB
- senior customer service manager Winnipeg, MB
- customer success manager work from home Winnipeg, MB
- senior customer success manager Winnipeg, MB
- customer success manager Winnipeg, MB
- customer success manager remote Winnipeg, MB
- technical customer success manager Winnipeg, MB
- partner success manager Winnipeg, MB