Administration Team Manager

Job Responsibility: Find Your Limitless with Reliance By joining Reliance as a Admin Manager you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you're ready to find your limitless - join us! What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Design, develop, and deliver administration processes to fulfill the needs of various internal teams
• Develop and nurture a culture of safety, quality, service, efficiency, and consistency
• Identify process gaps or non-compliance of field teams and train and educate teams as needed
• Manage daily, monthly, and yearly objectives within budget
• Train, coach and develop administrative team members
• Lead cross-functional projects to continuously improve administrative effectiveness and efficiency
• Define, measure and report on the metrics and effectiveness of the company's administrative processes
• Manage and support systems (i.e., SAP, BizTalk, CRM and ImageNow) used by Central Admin to manage work
• Provide analytical support to evaluate alternative solutions to resolve administrative challenges

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President's Club trip to a tropical destination
• And award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• A growth mindset: above all else, we're looking for people who are dependable, ambitious and want to grow with Reliance
• Undergraduate degree in business, mathematics, engineering, or equivalent work experience in an administrative environment
• 1-3 years previous experience managing and motivating a team, preferably in a customer service setting
• Strong bias for action and drive to succeed. Capacity to achieve a high level of individual and team performance by focusing on targets and objectives
• Proven track record of driving continuous process improvements to maximize productivity and efficiency while minimizing operational risk and cost
• Ability to develop effective relationships with internal and external stakeholders drawing on highly developed persuasion, negotiation and influencing abilities
• Proven background in developing, delivering, and evaluating administrative processes
• Strong project management, financial analysis, and logistical thinking skills
• Intermediate experience with Microsoft Excel - vlookups, pivot tables, etc.
• Experience with SAP is an asset
• AR experience is an asset
• Excellent communication skills - both written and verbal

Why Reliance? Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we're growing! We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Hybrid #LI-KT1