Head Waiter

Job Responsibility:

Head Waiter - Crowsnest Pass Golf Club

Location: Crowsnest Pass Golf Club, Blairmore, Alberta

Reports to: Restaurant Manager / Food & Beverage Manager

Position Type: Full-Time / Seasonal

Position Summary:

We are seeking a professional, service-focused Head Waiter to lead our front-of-house team and deliver an exceptional dining experience in our relaxed yet refined mountain setting. The Head Waiter plays a key role in upholding service standards, training staff, and ensuring a well-organized and welcoming dining room. A successful candidate will demonstrate leadership, attention to detail, and a passion for guest satisfaction.

Key Responsibilities: Guest Service & Dining Room Management

• Deliver a consistently high standard of guest service that aligns with our club's commitment to excellence.
• Anticipate guest needs and address concerns with professionalism and efficiency.
• Oversee the dining room during service, ensuring seamless flow and an exceptional atmosphere.
• Monitor table setups, cleanliness, and presentation standards throughout all meal periods.

Team Leadership & Training

• Lead, mentor, and motivate the front-of-house team with a focus on service excellence and professionalism.
• Train new servers and support ongoing development for all FOH staff, including etiquette, menu knowledge, upselling, and timing.
• Set the tone for service style, pacing, and member/guest engagement.
• Conduct daily pre-shift briefings to communicate service goals, menu features, and special considerations.

Operations & Communication

• Liaise with kitchen and bar teams to ensure clear and timely communication throughout service.
• Assist in staff scheduling, floor planning, and shift assignments.
• Address guest feedback and report service concerns to management.
• Support event service and special functions as needed.

Qualifications:

• Minimum 2-3 years of experience in a high-level dining or resort setting.
• Previous supervisory or training experience in a front-of-house role.
• Strong interpersonal, communication, and leadership skills.
• A commitment to delivering warm, attentive, and professional service.
• Ability to remain composed under pressure and resolve conflicts diplomatically.
• Smart Serve or Pro Serve certification (or willingness to obtain).

Why Join Us?

Be part of a motivated team in a scenic and community-driven setting.

Opportunity to influence and shape a high-quality dining experience.

Work in a values-driven organization focused on integrity, fairness, and continuous improvement.

To Apply:

Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for this leadership role at Crowsnest Pass Golf Club.

Job Types: Full-time, Part-time, SeasonalContract length: 7 - 9 months

Pay: $18.00-$21.00 per hour

Expected hours: 35 - 44 per week

Additional pay:

• Overtime pay

Benefits:

• Discounted or free food
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person