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Digital Transformation Leader

$110k - $214.5k per year
Full-time

Gallagher

Job Responsibility: Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.Overview As the principal lead for the Salesforce CRM platform across our specialty and wholesale businesses, the Product Owner will ensure the platform meets the divisional needs for managing the sales pipeline and client relationship throughout the entire customer lifecycle. To deliver these solutions, the Product Owner will partner with business stakeholders, product owners, architects and technical teams to understand business needs and translate them into actionable solutions. This is a high-impact role focused on streamlining and optimizing our Salesforce Financial Services Cloud instance, consolidating multiple apps and record types, and preparing for broader CRM adoption across Sales, Client Services, Underwriting and support teams. We are laying the foundation for innovation, including AI capabilities, and we're looking for someone who brings curiosity, forward thinking and a passion for evolving technology.How you'll make an impact
  • Partner with Specialty and Wholesale business leaders to establish the Global CRM specialty strategy, prioritize capabilities and roadmap.
  • Define business specific CRM needs, discover requirements and drive development of needed capabilities.
  • Develop a deep understanding of business processes, document user stories in DevOps, participate in scrum meetings, collaborate on solution design, and participate in user acceptance testing.
  • Collaborate across business stakeholders to drive adoption of consistent, CRM related processes
  • Demonstrate strong collaboration and organizational skills in leading within a highly matrixed and fast-paced work environment
  • Have a comprehensive understanding of Salesforce from an end-to-end perspective and the ability to develop solutions to address business problems.
  • Work across the global corporate technical development and training team to drive the roadmap and prioritize initiatives that will have a significant impact on selling across Specialty and Wholesale teams.
  • Take ownership for Salesforce enhancements to deliver value to the Producers, Sales Leads and Client Relationship Managers
  • Assess risks associated with deployment plans and ensure appropriate communication, escalation, and mitigation steps are in place.
  • Clearly communicate with business representatives through strong written and verbal channels, including the ability to influence and drive adoption.
  • Approach teamwork with a positive, entrepreneurial, collaborative 'can do' attitude, with a desire to make a positive impact.
  • About you
    • Education:
    • Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field
    • Experience:
    • Minimum of 10 years of IT experience
    • Minimum 3 years of experience in agile and DevOps methodologies
    • Minimum 3 years of experience with Salesforce Sales Cloud product management in the effort to support core sales business processes.
    • Insurance experience strongly preferred
    • Experience delivering results utilizing matrixed resources.
    • Skills:
    • Excellent verbal and written communication skills
    • Strong applications analysis and issue resolution (troubleshooting) skills
    • Strong user and client relationship management skills and passion for customer service
    • Excellent written and oral communications with the ability to work effectively and provide feedback to senior level managers and vendors.
    • Self-starter with strong work ethic and ability to excel in fast paced, high demand environment.
    • Competent to work at the highest technical level of all phases of applications, systems analysis and programming activities.
    Compensation and benefits

    On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

    Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

    • Flexible medical & dental coverage to meet your household's needs
    • Life, Dependent Life and AD & D Insurance options
    • Retirement savings including RRSP including a company match, TFSA, pension and more
    • Employee Stock Purchase Plan

    Other benefits include:

    • Educational expense reimbursement
    • Employee assistance programs
    • Discounted gym membership (GoodLife Fitness)
    • Opportunity for flexible work arrangements
    • Paid sick days & personal days
    • Employee education recognition program
    • Employee referral bonus program

    We value inclusion and diversity

    Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

    Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

    We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

    Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Vacancy posted 1 day ago
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