Medical Imaging Support Team Lead
Circle Cardiovascular Imaging
Support Circle’s CVI42 medical imaging software through technical leadership, customer communication, and knowledge of clinical workflows.This player/coach position leads Technical Solutions and Support while managing customer tickets directly. You will help deliver consistent support for Circle’s cardiovascular imaging products, including escalation handling and cross-functional coordination. The position requires strong troubleshooting, clear communication, and familiarity with medical industry software and hardware.Key Responsibilities:
Maintain excellent technical and clinical product knowledgeHandle customer questions through remote technical supportDocument feedback and issues in ticketing systemsCoordinate Tier 2 defects and resolution communicationsIdentify customer health risks with Circle stakeholdersRequirements:
Medical industry software and hardware experience is desirableKnowledge of DICOM, PACS, and HL7 is desirableExperience with virtualization, desktops, servers, Linux, and LDAPFive to eight years of progressively responsible technical experienceMedical imaging or cardiology background is highly desirableApply medical technology expertise and customer support leadership to help maintain reliable cardiovascular imaging solutions at Circle.
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Maintain excellent technical and clinical product knowledgeHandle customer questions through remote technical supportDocument feedback and issues in ticketing systemsCoordinate Tier 2 defects and resolution communicationsIdentify customer health risks with Circle stakeholdersRequirements:
Medical industry software and hardware experience is desirableKnowledge of DICOM, PACS, and HL7 is desirableExperience with virtualization, desktops, servers, Linux, and LDAPFive to eight years of progressively responsible technical experienceMedical imaging or cardiology background is highly desirableApply medical technology expertise and customer support leadership to help maintain reliable cardiovascular imaging solutions at Circle.
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Vacancy posted 1 hour ago
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