System Configuration Specialist / Spécialiste en configuration de systèmes (CS004)

Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining critical systems.

The successful candidate will work closely with project teams and installation personnel to ensure that all programming and configuration requirements are completed according to established project schedules.

This individual will also serve as the first point of contact for troubleshooting service requests, conducting remote diagnostics, resolving technical issues whenever possible, and determining when on-site intervention is required.

KEY RESPONSIBILITIES

• Configure, test, maintain, monitor, and troubleshoot workstations, servers, equipment, software, network peripherals, cabling, and networking infrastructure.
• Follow and complete documentation associated with maintenance procedures.
• Develop and maintain a thorough understanding of systems delivered to customers to provide effective technical support.
• Serve as an after-hours escalation point for critical technical incidents.
• Act as a technical subject matter expert and advisor for critical systems.
• Plan and implement improvements, upgrades, and repairs to network infrastructure and communication systems.
• Participate in the development and implementation of networking, communication, and emerging technology projects.
• Manage network assets, including maintaining accurate inventories of network components and communication equipment.
• Prepare, maintain, and follow procedures for network logging, reporting, and performance monitoring.
• Test and validate computer workstations, servers, networks, client applications, and associated peripherals.
• Prepare and maintain technical documentation, procedures, and user guides for data, telephony, computer, and video system installations.
• Participate in developing and maintaining IT disaster recovery plans and respond to incidents in accordance with business continuity procedures.
• Collaborate with the Systems Engineer in preparing technical drawings.
• Perform remote diagnostics and troubleshooting of systems.
• Recommend appropriate corrective actions when remote troubleshooting cannot restore system functionality, including software patches, system upgrades, or on-site technical intervention.

QUALIFICATIONS & REQUIREMENTS

• French
• College diploma (DEC) in Computer Science, Computer Programming, Information Technology, or a related field.
• Experience with VMware ESXi virtualization environments is considered an asset.
• Experience with GE NX8 intrusion detection systems is considered an asset.

The following technical certifications are highly desirable:

• CCURE 9000 Advanced Integrator (AC9005)
• EXACQ Vision Certification
• Microsoft Certified Solutions Expert (MCSE) certification is considered an asset.
• Strong knowledge of server environments, Microsoft and Linux operating systems, networking protocols, and IT infrastructure configuration.
• Networking certifications from Dell, Cisco, Microsoft, HP, CompTIA A+, or Network+ are considered assets.
• Experience troubleshooting hardware and software issues involving desktop computers, laptops, point-of-sale systems, enterprise servers, storage area networks (SAN), switches, and routers.
• Experience with telecommunications systems, including telephony, IP networks, and wireless networking, is considered an asset.
• Demonstrated ability to analyze, diagnose, and resolve network and communication system issues across diverse customer environments.
• Ability to implement effective hardware and software corrective solutions.
• Excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a customer-service-oriented approach.

WHAT OUR CLIENT OFFERS

• Technical Certification & Professional Development: Access to a structured technician certification program with progressive achievement levels, designed to recognize technical expertise, encourage continuous learning, and support professional growth.
• Company Vehicle: A company vehicle is provided.

DESCRIPTION DU POSTE

• CCURE 9000 Advanced Integrator (AC9005)
• Certification EXACQ Vision

(*AI may have been partially used to build this JD)