Product Owner

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC’s major markets. Join our team of trailblazers!Our core values
Integrity – We do what’s right, even when no one is looking.Improvement – We do it well. Then we do it better.Caring – We put ourselves in others’ shoes.Authenticity – We like people, not pretense.Determination – We kick down walls.We are seeking a strategic and hands‑on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.G., Sales Enablement, Purchasing & Logistics, or Order Management & Finance).This is not a ticket‑taking role. You will challenge current‑state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.As a Product Owner, you will
Product Strategy & Roadmap
Develop and maintain a clear product roadmap balancing immediate operational needs with long‑term transformation goalsAlign roadmap priorities to business strategy, KPIs, risk, and dependency considerationsProcess & Solution Improvement
Identify gaps across processes, data, controls, usability, and automationEvaluate friction points for customers and employees and propose scalable improvementsChallenge stakeholders to rethink and improve processes instead of replicating legacy approachesBacklog Ownership & Delivery
Own and prioritize the product backlog based on business value, urgency, and effort
Translate business needs into:Requirements and process mapsUser stories and acceptance criteriaUI/UX expectations and measurable outcomes
Cross‑Functional Collaboration
Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teamsFacilitate workshops, backlog refinement sessions, demos, and decision forumsEnsure alignment across business and technical stakeholdersTesting & Release Execution
Participate in system testing and lead/support UATValidate delivered solutions against requirements before releaseCoordinate release readiness, including training, documentation, and adoption activitiesPerformance & Adoption
Measure outcomes against defined KPIsEnsure delivered solutions drive real business improvementsSupport post‑launch optimization and continuous improvementTo be successful in this role, you bring
5+ years in product ownership, business analysis, enterprise systems, or digital transformation
Proven ability to prioritize competing demands and connect technology to business outcomes
Strong business analysis skills:Process mappingRequirement definitionUser stories and acceptance criteriaBenefit measurement
Excellent stakeholder engagement skills with the ability to influence and challenge effectively
Experience with testing, UAT, and validating delivered solutions
Strong communication skills—able to translate between business and technical teams
Comfortable working with data and KPIs to drive decisions and measure success
Solid understanding of UI/UX principles in business systems
Bonus points
Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systemsBackground in retail, supply chain, logistics, finance, customer service, or sales enablementFamiliarity with Agile delivery practices and backlog management toolsExperience with process mapping, journey mapping, wireframing, or prototypingExposure to change management, training, adoption, and post-launch performance trackingWho You’ll Work With
Senior Director, Business Enablement, Automation & DataBusiness leaders, SMEs, and frontline teamsOther Product Owners and Enablement team membersIT teams including developers, QA, architects, and operationsData, analytics, finance, HR, and external partners/vendorsWork Environment
Hybrid work environment with regular in‑person collaboration sessionsStandard business hours with occasional support during releases or critical eventsMinimal travel;
occasional visits to stores, distribution centres, or business sites may be requiredWhy Join Trail?
Competitive salary + extended health benefitsGenerous employee appliance discountsOpportunities for career growth and developmentCollaborative, team‑oriented culture with events and volunteer programsOpportunity to impact a trusted Canadian brand at scaleINDHPWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
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