Marina Office Assistant

Job Responsibility:

Marina Office Assistant -

Title: Office Assistant

Reports To: Accountant

Summary

The Marina Administrative Assistant is the front-line reception and customer service representative for Loyalist Cove Marina. In this role, you will provide information or direction to customers, field phone calls and requests to the Service Manager, Accountant or Owner as required. In addition, you will assist with various administrative duties, work with seasonal staff to complete daily check list jobs, handle customer requests, applications and documents.

Job Responsibilities include:

• Office Reception - answer telephones and direct calls to proper department if needed, handle walk-in customer requests. Receive and process customer payments.
• Monitor the general email, reply to and or allocate requests appropriately to marina staff, management or owner.
• Handle customer requests for storage, boat transport and slips. During launch and haul out assist with booking customers scheduled time, make sure related invoices are paid and all documents are signed with insurance. Maintain launch and haul out checklists, marina policies, handbook, waiting list and update website documents. Manage customer keys and or boat combo for staff access.
• Coordinate request for (visitor) transient dock, then post to advise staff of their arrival date.
• Assist with Inventory Control - receive and inspect all deliveries per packing slip, advise service manager of parts delivery. Daily reconciliation of gas and diesel readings, verify fuel levels. Order delivery of gas and or diesel as required to maintain inventory.
• Assist Accountant with various data entry and weekend work schedule as required.
• Act as relief on service dock for pump out and fueling, or assisting customer at slip.

Requirements

• High School Diploma or enrolled Administration/Business program.
• Superior telephone manners, strong interpersonal skills and customer service orientation.
• Strong written and verbal skills to communicate with all levels of the business.
• Knowledge of Microsoft Office (Outlook, Excel and Word) preferred and Wordpress an asset.
• Knowledge of QuickBooks Enterprise desktop version an asset.
• Able to maintain filing system, databases, website and basic diary/minutes management.
• Excellent data entry skills and strong attention to detail.
• Good financial and business awareness.
• Reliable and Responsible.
• Some boating or previous marina experience would be an asset.

Working Conditions

• Willing to work outside when required.
• Able to lift at least 30 lbs.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Training will be provided.

Job Type: Seasonal

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Bath, ON: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In person