IT Desktop Engineer - Co-Op/Intern

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Lumentum Canada was awarded the 2022 National Capital Region’s Top Employers for the 6th consecutive year and the 2022 Career Directory Canada’s Best Employers for Recent Graduates for the 5th consecutive year. Position Title: IT Desktop Engineer – Co-Op/Intern Employment Type: Student – Co-op, existing vacancy Location: Ottawa ON, Onsite

About Lumentum

At Lumentum, we’re building the tech behind the world’s fastest networks and most advanced systems. Our optical and photonic solutions power everything from AI and cloud computing to data centers, telecom, and advanced manufacturing. We’re a global team of innovators working where light meets technology, solving big challenges that keep the world connected and moving forward. If shaping the future of connectivity excites you, you’ll fit right in. The Opportunity

• 12-16 months: January 2027 – April 2028
• Pay Range: $24-35/hr

What You’ll Be Doing

• Coordinate, diagnose and troubleshoot incoming employee calls
• Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
• Ensure key IT systems, hardware, services and processes are available
• Proactively evaluate and monitor performance of key systems and processes to ensure continued business operations
• Physical installation and maintenance of server and storage hardware
• Coordinate and communicate with leadership on proposed or implemented resolutions and changes
• Meet organizational SLA metrics
• Work with the global team as well as local stakeholders in the implementation and testing of new technologies and/or initiatives
• Collaborate with other IT and business teams on projects.
• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
• Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support
• Manage incidents and service requests in the ticketing system in accordance with service targets and support procedures.
• Help users make effective use of supported technology and self-service resources.
• Provide case status updates to management and end-users

What We’re Looking For

Education:

• Candidates must be currently enrolled in a recognized Canadian post-secondary institution
• Open to Bachelors, Masters, and PhD students in Computer Systems Technician or related fields.

Experience: Technical Skills:

• Advanced Windows Desktop expertise is a must
• Some experience in support Windows Server (2008R2, 2012R2) environments is a must
• Some experience in supporting server environments and infrastructure is required
• Some experience in supporting Linux (RedHat/CentOS) environments is preferred
• Some background in understanding and supporting hypervisor technologies is a must (VMware)
• Experience supporting Microsoft 365 and Active Directory and/or Microsoft Entra ID
• Understanding of DNS, DHCP, TCP/IP, Wi-Fi, VPN, and basic network troubleshooting.
• Knowledge of infrastructure (SMTP, FTP, SFTP, ssh, DNS, DHCP) services is preferred
• Experience in automation of manual tasks is preferred
• Backup and restore technologies and practices is preferred
• Cloud technology (Amazon, Google, Azure) is a plus
• Familiarity with macOS support and mobile device management.
• Web server experience (Apache, IIS) is a plus
• Working knowledge of Virtualization (VMware) is a plus
• Enterprise Networking knowledge is a plus.

Key Competencies :

• Strong language command of English
• Excellent oral/written abilities
• Mentally flexible, agile and adaptable to rapid changes
• Outstanding customer service and positive attitude
• Analytical, troubleshooting and problem-solving skills
• Independent thinker with a strong desire to learn new technologies, processes and take on new challenges
• Clear written documentation and effective cross-team collaboration.
• Driven to solving issues at the root level.

Perks You’ll Love

• Free parking
• Free gym
• Cafeteria with subsidized meals and free coffee/tea
• Prayer room
• Games room

Candidates must be eligible to complete a background check as part of the hiring process

Join a Team That’s Shaping the Future

At Lumentum, we’re more than just a workplace—we’re a launchpad for creativity and innovation. We’re committed to celebrating your unique talents and helping you grow. Our guiding principles—Innovate, Engage, Deliver, Excel, and Win—aren’t just words; they’re the heart of what we do. Let’s Build a Brighter Future Together!We’re committed to building an inclusive workplace where everyone feels valued and empowered. We welcome applicants from all backgrounds and provide accommodations for individuals with disabilities throughout the hiring process. Your uniqueness makes us stronger, sparks creativity, and drives our success. Please contact us at [View email address on joinrs.com](mailto:View email address on joinrs.com) to request accommodation. Join us—your future starts here!