Investigations Manager, Canada East

Job Overview:The National Investigations Manager, Eastern Canada,is responsible for ensuring that retail store loss prevention operations adhere to company policies, procedures, and regulatory requirements. This role involves conducting audits, analyzing operational practices, and providing recommendations for improvements to maintain high standards of compliance and efficiency.
They are also responsible for safeguarding company assets, preventing theft, fraud, and other security breaches within retail locations. This portion of the role involves conducting investigations, analyzing data, and implementing loss prevention strategies to protect the company's financial interests and maintain a secure environment for employees and customers.
What You'll Do:
Conduct Audits:
Perform regular and ad-hoc audits of retail stores to assess loss prevention compliance with company policies, procedures, and regulatory requirements.
Identify Issues:
Detect and document non-compliance issues, procedural discrepancies, and areas of operational risk.
Report Findings:
Prepare comprehensive audit reports detailing findings, recommendations, and follow-up actions. Present findings to management and assist in developing strategies to address identified issues.
Training and Support:
Offer guidance and support to store managers and staff on loss prevention compliance-related matters. Conduct training sessions to educate employees on regulatory requirements and company policies.
Policy Development:
Assist in the development and revision of company policies and procedures to ensure they remain up-to-date and compliant with changing regulations and industry standards.
Monitor Implementation:
Follow up on corrective actions and monitor the implementation of recommended changes to ensure compliance issues are effectively addressed and resolved.
Conduct Investigations:
Lead and conduct thorough investigations into theft, fraud, and other suspicious activities. This includes interviewing witnesses, reviewing surveillance footage, and gathering evidence.
Analyze Data:
Review and analyze reports, transaction records, and inventory data to identify patterns and trends that may indicate theft or other loss prevention issues.
Prepare Reports:
Document investigation findings, prepare detailed reports, and present evidence to management or law enforcement agencies as necessary. Ensure reports are accurate, comprehensive, and timely.
Collaboration:
Work closely with other departments, including law enforcement, legal teams, and corporate security, to address and resolve asset protection issues. Share information and insights to enhance overall security and loss prevention efforts.
Incident Response:
Respond to and manage emergency situations, such as thefts, break-ins, or other security incidents, ensuring proper protocols are followed and issues are resolved effectively.
Surveillance and Monitoring:
Utilize surveillance systems and other technology to monitor store environments and detect suspicious behavior. Ensure that surveillance equipment is functioning correctly and is maintained according to company standards.
Investigative Techniques:
Apply investigative techniques and industry best practices to gather evidence, analyze security threats, and resolve asset protection issues.
What You'll Bring:
Experience:
Minimum of 3-5 years of experience in audit, loss prevention compliance, or a related role within a retail environment. Experience in retail operations and knowledge of retail-specific regulations is highly desirable.
Skills:
Strong analytical and problem-solving skills with attention to detail.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple priorities.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and audit software.
Proficiency in surveillance technology and loss prevention systems.
Ability to remain calm and effective under pressure.
Strong organizational and time-management abilities.
Attributes:
High level of integrity, professionalism, and ethical standards.
Ability to build and maintain effective working relationships.
Ability to work independently and as part of a team.
Adaptability to changing environments, situations, and willingness to take initiative.
Strong problem-solving skills and a proactive approach to identifying and addressing issues.
Working Conditions:
The role will involve irregular hours, including evenings and weekends, to respond to security incidents or conduct investigations as required.
The role will involve travel to various store locations across the country and will be required for audits and investigations.
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