Kubernetes Systems Administrator - L3

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Kubernetes Systems Administrator – L3, is responsible for assisting with infrastructure design, service maintenance and upgrades, implementation and maintenance of supportive tooling and automation, as well as incident troubleshooting and resolution. The incumbent will work closely within the IT Operations team to continually build, enhance, and maintain our highly available on-prem Kubernetes infrastructure.

Your responsibilities:

Assist in the design (major or incremental) of Kubernetes infrastructure

Assist in the provisioning of Kubernetes infrastructure

Identify, troubleshoot, diagnose, and correct systems related issues as they arise

Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible

Provide ongoing operational support and work closely with team members on issue resolution

Manage and administer incident, problem, and service request queues

Develop and maintain system use guides, run books, and other documentation as needed

Evaluate and determine opportunities for automation and implementation

About you:

Experienced managing Kubernetes infrastructure in self-hosted production environments

5+ years of experience as a Systems Administrator preferably within a software development environment

Proficient at installing, configuring, and administering Kubernetes distributions

Experience with Docker containers, experience with other containerization technology is an asset

Solid understanding of both general and Kubernetes networking/firewall concepts and their role with regards to Kubernetes infrastructure and application delivery

Experience with complex IT infrastructure architecture planning, design, and implementation

Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle

Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, and problem management

Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash

Ability to develop and maintain positive working relationships

Ability to work in a team environment and independently as needed

Ability to adapt to change and work well under pressure

Ability to multitask and manage numerous projects

Ability to take on internal operational initiatives as a prime or lead

Excellent communication, organizational, interpersonal, problem solving, and documentation skills

Experience running and supporting a global 24x7 internet based service or product is considered an asset

Service management certifications such as ITIL is considered an asset

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. 

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. 

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range
$105,000—$135,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit