Process and Service Design Clerk

Use service design and process improvement methods at Elections Ontario in an in-office role supporting accessible electoral services. Apply human-centred techniques across complex projects.

The Process and Service Design Clerk supports discovery, prototyping, and implementation for electoral services and internal processes. You will apply design thinking, journey mapping, and service blueprints to translate research into practical improvements. The work includes stakeholder workshops, collaborative sessions, and presentations.

Key Responsibilities:

• Support complex service design and process improvement projects
• Apply human-centred design and service design methods
• Plan and facilitate stakeholder workshops and collaborative sessions
• Translate qualitative and quantitative research into improvements
• Create visual presentations communicating complex ideas clearly

Requirements:

• Knowledge of co-creation, prototyping, and journey mapping
• Clear communication through facilitation, writing, and presentations
• Proficiency with Outlook, Word, PowerPoint, and Excel
• Experience with Adobe Suite, Miro, and Figma
• Legal entitlement to work in Canada

Bring service design, facilitation, research translation, and presentation skills to Elections Ontario’s electoral service improvement work.