RQ00785 Sr. Project Manager - Ontario Health 1+ year I Hybrid

RQ00785 Sr. Project Manager for PB4P

Pay rate:100-110/hr incorp

Duration: 1+ year 

Location: Toronto ON , Hybrid

Project Description

The Agency's Customer Experience Team advances customer experience (CX), user experience (UX), service design, experience measurement, customer insights, and Voice of Customer (VoC) activities that support the Agency's digital transformation priorities. Working across programs and initiatives, the team helps improve the experiences of patients, caregivers, providers, and partners by supporting the transition to more connected, digital-first healthcare services and driving adoption, usability, and continuous improvement.

To support the Patients Before Paperwork (Pb4P) portfolio, we are seeking a Senior Project Manager to provide leadership and coordination for CX, UX, and VoC initiatives. The role is responsible for planning, coordinating, and overseeing operating plans, implementation roadmaps, workback schedules, governance activities, stakeholder engagement, executive reporting, procurement and vendor management, and strategic initiatives. The Senior Project Manager will manage complex cross-functional projects, risks, dependencies, timelines, resources, budgets, and deliverables while coordinating activities across internal teams, external partners, vendors, and leadership stakeholders. This role is critical to enabling the successful delivery of Pb4P priorities by supporting project planning, governance, partner alignment, and execution, ensuring initiatives remain aligned with organizational objectives and informed by customer and user insights throughout the project lifecycle.

RQ-View phone number on analystit.careers-page.com - Sr. Project Manager for Patients Before Paperwork (Pb4P)

Description

The Agency's Customer Experience Team advances customer experience (CX), user experience (UX), service design, experience measurement, customer insights, and Voice of Customer (VoC) activities that support the Agency's digital transformation priorities. Working across programs and initiatives, the team helps improve the experiences of patients, caregivers, providers, and partners by supporting the transition to more connected, digital-first healthcare services and driving adoption, usability, and continuous improvement.

To support the Patients Before Paperwork (Pb4P) portfolio, we are seeking a Senior Project Manager to provide leadership and coordination for CX, UX, and VoC initiatives. The role is responsible for planning, coordinating, and overseeing operating plans, implementation roadmaps, workback schedules, governance activities, stakeholder engagement, executive reporting, procurement and vendor management, and strategic initiatives. The Senior Project Manager will manage complex cross-functional projects, risks, dependencies, timelines, resources, budgets, and deliverables while coordinating activities across internal teams, external partners, vendors, and leadership stakeholders. This role is critical to enabling the successful delivery of Pb4P priorities by supporting project planning, governance, partner alignment, and execution, ensuring initiatives remain aligned with organizational objectives and informed by customer and user insights throughout the project lifecycle.

Required:

Project & Program Management Expertise

Extensive experience leading complex projects and strategic initiatives from planning through implementation and evaluation. Proven ability to develop operating plans, implementation roadmaps, governance structures, workback schedules, and executive reporting while managing scope, risks, dependencies, budgets, resources, and deliverables in complex, multi-stakeholder environments.

Procurement, Vendor & Contract Management

Experience in procurement activities, consulting engagements, overseeing contract deliverables, and coordinating partners to ensure alignment with organizational objectives, timelines, budgets, and performance expectations.

Executive Communication & Stakeholder Management

Exceptional verbal and written communication skills with proven ability to build trusted relationships across internal teams, external partners, vendors, and senior leadership. Experience developing executive briefings, presentations, business cases, status reports, and recommendations that support informed decision-making.

Strategic Planning & Business Acumen

Demonstrated ability to translate organizational priorities into actionable plans, measurable outcomes, and implementation strategies. Experience aligning project delivery with broader business objectives, digital transformation priorities, and organizational change initiatives.

Governance, Leadership & Collaboration

Proven ability to lead and coordinate cross-functional teams, facilitate governance and decision-making processes, drive stakeholder alignment, and build consensus across diverse groups while navigating competing priorities.

Risk, Dependency & Change Management

Experience identifying and managing risks, issues, dependencies, and organizational impacts across multiple concurrent initiatives. Knowledge of change management principles and experience supporting stakeholder readiness, adoption, and successful implementation.

Planning, Organization & Delivery Excellence

Highly organized and results-oriented, with the ability to manage multiple priorities, competing deadlines, and complex workstreams while maintaining a focus on quality, accountability, and successful delivery.

Digital Transformation & Healthcare Experience

Experience supporting large-scale digital transformation, process modernization, or workflow improvement initiatives. Experience within healthcare or other complex public-sector environments, including initiatives that improve service delivery, reduce administrative burden, and support digital adoption, is strongly preferred.

Experience Requirement

7-10 years of progressive project or program management experience leading complex, cross-functional initiatives involving multiple stakeholders, vendors, and governance bodies.

Responsibilities:

Strategic Planning & Operating Management

Lead the development, maintenance, and reporting of operating plans, roadmaps, implementation plans, workback schedules, milestones, dependencies, and delivery plans that support organizational priorities and digital transformation initiatives.

Project, Program & Portfolio Delivery

Coordinate and oversee multiple concurrent initiatives, ensuring alignment across projects, teams, and stakeholders. Monitor progress, deliverables, timelines, risks, dependencies, and outcomes to support successful delivery and benefits realization.

Executive Reporting & Leadership Updates

Develop executive reports, dashboards, presentations, briefing notes, and status updates. Collect, synthesize, and communicate progress, priorities, risks, issues, dependencies, and key decisions from project teams and leaders to support informed decision-making.

Governance, Meetings & Decision Support

Lead governance and project management forums, including agenda development, meeting facilitation, action and decision tracking, issue escalation, and follow-up activities. Coordinate discussions on priorities, risks, dependencies, and mitigation strategies.

Stakeholder Engagement & Cross-Functional Coordination

Facilitate collaboration across internal teams, external partners, vendors, clinicians, and health system stakeholders. Coordinate engagement activities and communications to ensure alignment on priorities, deliverables, and organizational objectives.

Procurement, Vendor & Contract Management

Facilitate procurement activities, vendor and consultant engagements, contract management, deliverable tracking, and performance oversight to ensure compliance and successful project outcomes.

Risk, Issue, Dependency & Change Management

Identify, assess, monitor, and mitigate project risks, issues, dependencies, and organizational impacts. Develop mitigation plans, escalate concerns as required, and support stakeholder readiness and adoption.

Performance Measurement, Continuous Improvement & Project Close-Out

Coordinate performance reporting, dashboard development, project documentation, lessons learned, knowledge transfer, project closure activities, and benefits realization assessments to support continuous improvement and operational excellence.

Desired Skills:

PMP, Agile, Scrum, or other recognized project management certification.

Experience leading complex projects, programs, or transformation initiatives within healthcare, digital health or similarly complex environments.

Experience developing and managing operating plans, implementation roadmaps, governance processes, executive reporting, and performance reporting.

Experience supporting executive leadership, steering committees, governance bodies, and Ministry-facing reporting.

Strong stakeholder engagement and facilitation skills, with experience coordinating cross-functional teams, vendors, clinicians, and external partners.

Procurement, vendor, and contract management experience.

Change management and organizational readiness experience.

Experience with performance measurement, dashboards, metrics, and data-driven reporting.

Experience leveraging Microsoft 365 Copilot and AI-enabled productivity tools to support project planning, reporting, meeting management, documentation, analysis, and executive communications.

Required Skills:

7-10 years of progressive project management experience leading complex, cross-functional projects and strategic initiatives in large organizations.

Advanced project and program management expertise, including planning, scheduling, governance, risk and issue management, dependency management, resource coordination, and delivery oversight.

Strong stakeholder management and collaboration skills, with experience working across executive leadership, operational teams, external partners, vendors, and multidisciplinary teams.

Exceptional communication and reporting skills, including the development of executive briefings, presentations, status reports, dashboards, governance materials, operating plans, roadmaps, and strategic planning documents.

Experience supporting executive, governance, and Ministry reporting, with the ability to synthesize complex information into clear insights and recommendations.

Demonstrated ability to manage multiple concurrent initiatives, competing priorities, and deliverables in fast-paced, complex environments.

Experience facilitating procurement, vendor, and contract management activities, including coordinating requirements, deliverables, timelines, and stakeholder engagement.

Strong analytical and problem-solving skills, with experience assessing risks, developing mitigation strategies, and supporting decision-making.

Experience facilitating governance forums, meetings, workshops, and working groups, including tracking actions, decisions, issues, and follow-up activities.

Advanced proficiency with Microsoft 365 tools, including PowerPoint, Excel, Word, Teams, SharePoint, and Copilot.

Required Experience:

Project & Program Management Experience

7+ years of project/program management experience

Experience leading complex, cross-functional initiatives

Experience managing project plans, timelines, risks, issues, dependencies, resources, and deliverables

Strategic Planning, Governance & Reporting

Experience developing operating plans, implementation plans, roadmaps, workback schedules, and governance materials

Experience preparing executive briefings, presentations, dashboards, status reports, and reporting packages for senior leadership and governance committees

Procurement, Vendor & Contract Management

Experience leading procurement activities, facilitating vendors/consultants activities, and overseeing contract deliverables

Experience coordinating external partners and managing project-related procurement processes

Delivery Coordination & Multi-Project Management

Demonstrated experience coordinating multiple concurrent initiatives and competing priorities

Experience supporting implementation, operational planning, performance reporting, and project delivery activities

Deliverables

Deliverables Include (Deliverables resource is responsible for):

Reporting & Executive Communications

Prepare and maintain recurring reporting, dashboards, briefing notes, presentations, and status updates for team, Director, Executive, SLT, governance, and Ministry audiences.

Operating Plans & Roadmaps

Develop and maintain operating plans, implementation roadmaps, workback schedules, milestones, and resource plans.

Vendor & Procurement Management

Facilitate procurement activities, vendor onboarding, contract administration, deliverable tracking, invoice review, and vendor performance management.

Governance Coordination

Coordinate governance and leadership forums, including agendas, action logs, decision tracking, issue escalation, and follow-up activities.

Project, Risk & Budget Management

Maintain project plans, budgets, RAID logs, dependency trackers, implementation schedules, and mitigation plans.

Stakeholder & Partner Coordination

Coordinate activities across internal teams, external partners, vendors, and leadership to ensure alignment on priorities, timelines, and deliverables.

Portfolio Planning & Performance Tracking

Support portfolio planning, prioritization, KPI tracking, performance reporting, benefits realization, and continuous improvement activities.

Must Haves:

7-10 years of progressive project management experience leading complex, cross-functional projects and strategic initiatives in large organizations.

Advanced project and program management expertise, including planning, scheduling, governance, risk and issue management, dependency management, resource coordination, and delivery oversight.

Strong stakeholder management and collaboration skills, with experience working across executive leadership, operational teams, external partners, vendors, and multidisciplinary teams.

Exceptional communication and reporting skills, including the development of executive briefings, presentations, status reports, dashboards, governance materials, operating plans, roadmaps, and strategic planning documents.

Location: Up to 3 days onsite (subject to HM’s discretion)

Public Sector Experience: Preferred

Assignment Type

Hybrid