Temporary Store Manager - Polo Park

Position

Temporary Store Manager (1 year contract)

Overview

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities, as well as giving back to organizations that can make a difference.

What We Offer

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Responsibilities

• Recruiting, training and developing your management team and staff on brand, product and service
• Managing budgets, exceeding sales targets, and creating an environment that fosters a strong customer and staff experience and operational excellence
• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and meets their needs
• Building the Brand: educate customers and staff on our brand values and articulate our position on fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade and naked packaging through community engagement and other traffic‑driving initiatives
• Product Passion: increase product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of metrics and reports by developing and executing business plans that align with the American business strategy to achieve short‑ and long‑term goals, improve KPIs and achieve sales targets
• Leadership Practices and Staff Development: coach and develop your team in their careers by creating development plans, encouraging learning, coaching behaviors and providing constructive feedback that inspires and motivates
• Diversity, Equity, Inclusion and Belonging: actively maintain a diverse team and create an inclusive environment by prioritizing DEIB training and initiatives and collaborating on solutions that promote equity and belonging
• Engagement and Performance: balance analysis, experience and perspective when making decisions about performance concerns and create action plans to improve staff engagement, demonstrating empathy and considering personal situations when approaching performance concerns
• Recruitment and Selection: form teams with an appropriate and diverse mix of styles, perspectives and experience, demonstrate equal employment opportunity practices and provide transparency and equity in the interview and promotion process and support staff to grow in their retail careers

Operational Excellence

• Policies and Procedures: prioritize shop compliance and ensure staff complete training and practice company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti‑harassment and anti‑discrimination guidelines, health and safety protocols, daily communication, all within your budget
• Stock and Inventory: ensure the team is trained to abide by standards and rotation rules, manage ordering to keep the right products in the store at the right times, and use inventory reporting tools to create and execute action plans to manage orders, inventory and waste within budget
• Visuals and Merchandising: create and execute merchandising plans to improve KPIs and train your team to take pride in a clean and beautiful work environment and follow merchandising and design standards to provide a consistent customer experience and drive sales
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times, breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy while staying within the labor budget

Qualifications

Required:

• 3‑5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time‑management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation‑based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Strong record of accomplishment in developing retail staff careers
• Proficiency in Excel, Microsoft Suite and adaptability to other systems as required
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

EEO Statement

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

Lush Handmade Cosmetics participates in E‑Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Salary: $57,500 - $57,500 CAD