Customer Quality Project Manager

Lead customer quality initiatives at Johnson Controls, applying project management and root cause analysis skills in an onsite environment. Drive resolution across product, manufacturing, and field issues.The Customer Quality Project Manager leads quality projects throughout their lifecycle and serves as the primary liaison between customers and cross-functional teams. This role combines customer relationship management, quality engineering, problem solving, and data reporting. Its purpose is to meet quality expectations, address concerns, and implement continuous improvement actions.Key Responsibilities:
Lead customer quality projects from initiation through closureManage complaints, warranty claims, and field quality concernsCoordinate Engineering, Manufacturing, Supply Chain, Service, and SalesDrive CAPA and validate corrective action effectivenessPresent quality trends and recommendations to leadership and customersRequirements:
Minimum three years with QA systems, regulations, guidelines, and standardsThree or more years of client engagement experienceKnowledge of 8D, RCA, 5 Why, FMEA, and Lean Six SigmaProficiency with Microsoft Office, particularly ExcelExperience in HVAC, ISO 9001, manufacturing, or engineered products preferredApply customer relationship management, quality engineering, CAPA, and analytics to resolve issues at Johnson Controls.
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