Retail Scrum Master/Release Manager

Job Description:Job#:
3058930Job Description:Position Title:
Scrum Master & Release ManagerLocation:
TBDDuration:
6 month contract with possibility of extension, or conversionJob Type:
Contract to HireWork Model:
HybridAbout The OpportunityWe are seeking an experienced Scrum Master & Release Manager to support Agile delivery and manage the end-to-end release lifecycle for a Retail Platform. This role will facilitate Agile teams, coordinate enterprise application releases, and help ensure delivery commitments are completed with quality, predictability, and operational readiness.The successful candidate will balance team-level Scrum leadership with program-level release governance across Product, Development, QA, Operations, Support, and external vendor teams.Key ResponsibilitiesFacilitate Scrum ceremonies, including Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions.Coach delivery teams on Scrum, Kanban, Agile best practices, accountability, collaboration, and continuous improvement.Partner with Product Owners to maintain prioritized, well-defined backlogs and ensure Jira artifacts align with platform governance standards.Own the end-to-end release management process, including release scope, deployment plans, rollback procedures, validation results, approvals, sign-offs, and release notes.Coordinate release readiness activities across Development, QA, Product, L2 Support, Operations, leadership, and external vendors.Monitor sprint execution, velocity, capacity, delivery trends, milestones, risks, and cross-team dependencies.Identify and remove delivery blockers while escalating significant risks and recommending mitigation strategies.Confirm release readiness criteria are achieved before deployment and support post-deployment validation.Support incident reviews, deployment retrospectives, defect triage, and root-cause analysis activities.Communicate release status, delivery health, risks, dependencies, and milestones to technical, business, and executive stakeholders.Manage multiple simultaneous initiatives and competing priorities, adjusting delivery plans as business needs evolve.Serve as a trusted delegate for program coordination activities when the Release Train Engineer is unavailable.Independently drive day-to-day delivery decisions and initiatives with limited oversight.Must-Have QualificationsStrong knowledge of Scrum, Kanban, Agile delivery frameworks, and release management practices.Demonstrated experience facilitating Scrum ceremonies and coaching cross-functional teams.Experience coordinating production releases for enterprise applications.Strong working knowledge of Jira, Confluence, or comparable Agile delivery platforms.Experience managing release readiness activities, deployment plans, rollback procedures, operational controls, and post-deployment validation.Strong backlog management, sprint planning, dependency coordination, and delivery forecasting capabilities.Ability to manage multiple concurrent releases, priorities, and stakeholder groups.Excellent facilitation, organizational, problem-solving, and stakeholder management skills.Ability to influence teams and stakeholders without direct authority.Strong verbal and written communication skills with the ability to work with technical, business, and executive audiences.Nice-to-Have QualificationsExperience supporting Retail platforms or Retail technology environments.Experience working within a scaled Agile environment such as SAFe.Experience coordinating vendor-led releases alongside internal development teams.Experience supporting incident reviews, deployment retrospectives, and root-cause analysis.Familiarity with Agile delivery metrics, capacity planning, velocity reporting, and operational trend analysis.Required Experience4+ years of experience working in Agile delivery environments.3+ years of experience facilitating Scrum teams.Experience coordinating production releases for enterprise applications.Experience working with cross-functional teams in complex technology environments.Experience using Jira, Confluence, or similar Agile management platforms.Experience interacting with executive and senior leadership stakeholders.Education & CertificationsBachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.An equivalent combination of education and relevant professional experience will be considered.Certified ScrumMaster, Professional Scrum Master, SAFe Scrum Master, or an equivalent Agile certification is required.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex Benefits Overview:
In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.© 2026 Everforth, Inc. All rights reserved.Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.NYSE: EFOR4400 Cox RoadSuite 200Glen Allen, Virginia 23060Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on ca.hrm.tc. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
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