Help Center Technical Writer

Turn product and support information into accessible guidance as a Technical Writer creating Help Center and Knowledge Base content.This Hootsuite Technical Writer works with Customer Support, Product, Training Specialists, and Enablement partners. You will create and curate content, support product releases, and improve usefulness through usage data. You will also help establish modern, on-brand writing standards and publishing workflows.Key Responsibilities:
Collaborate on internal and external release contentCurate Help Center and Knowledge Base informationAnalyze usage data to refine contentTrain Customer Support teams on Knowledge Base publishingAlign content across training and support materialsRequirements:
Bachelor’s degree with two to five years’ experienceDocumentation, customer service, or knowledge management experienceConfluence, Madcap Flare, or comparable authoring experienceBasic HTML and CSS knowledgeAbility to manage processes, timelines, and prioritiesUse clear technical writing, product collaboration, and content analysis to strengthen Hootsuite’s customer support resources.
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