Amazon Tier 1 Infrastructure Support Engineer

Support Amazon office infrastructure as a Tier 1 engineer, using incident triage and troubleshooting across Networking, AV, and Print services.Working in the Operations Management Center, you will provide support across Amazon’s corporate office buildings. You will monitor dashboards, resolve incidents, and develop expertise in a focus area. The position includes shift-based work, rotating on-call duties, documentation improvements, and mentoring junior engineers.Key Responsibilities:
Monitor, detect, and triage infrastructure incidents within target timesResolve Networking, Audio-Visual, and Print service issuesCorrelate incidents, assess severity, and prioritise work against SLAsAuthor runbooks, procedures, and knowledge-base articlesMentor junior engineers and collaborate with partner teamsRequirements:
One-plus years supporting Windows Server technologiesOne-plus years troubleshooting high-availability, multi-user environmentsOne-plus years delivering IT client, server, and network servicesNetworking experience with DNS, DHCP, SSL, OSI, and TCP/IPHigh school diploma or equivalentApply Tier 1 troubleshooting, networking knowledge, and operational support skills across Amazon’s global corporate office infrastructure.
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