Medical Secretary (NEO Navigation)

Job Responsibility:

Medical Secretary (NEO Navigation)

Competition #

5834

Job Title

Medical Secretary (NEO Navigation)

Department

NEO Navigation

Status

Temporary (June 2024-September 2024)

Work Type

Full-time

Affiliation

CUPE Clerical

Shift Assignment

Days and evenings

Bilingualism Required

Yes

Police Check Requirement

Vulnerable Sector Check

Site

RLHC-CUPE Clerical

Salary Information

$27.96-$29.40

Application Closing Date

May 29, 2024

KEY FUNCTION :

Assist NEO Navigation, a centralized referral and intake program, while supporting families waiting for pediatric healthcare services.

REPORTING :

Under the general direction of the Coordinator, NEO Navigation.

DUTIES :

• Support children, families, and service providers to navigate the referral process.

• Participate in intake functions; create and update the client record, determine basic service eligibility.

• Execute tasks that support a client's participation in programs and services from point of intake to discharge.

• Schedule and register appointments in Meditech Community Wide Scheduling.

• Respond to patient/family and public inquiries; provide positive support and information.

• Process referrals within the Ocean eReferral Portal.

• Upload relevant documents to patient charts.

• Support the multi-disciplinary team with secretarial duties.

• Perform data entry and general office procedures.

• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.

• Participate in hospital training as required.

• Assist with improvement initiatives as required.

• Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

• Minimum of a one (1) year Diploma in a Medical Office Administration field, from an accredited college.

• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

• Minimum of six (6) months recent relevant experience working in a pediatric department within a health care environment.

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrated knowledge and awareness of NEO Kids program services.

• Demonstrated ability to type a minimum of 50 words per minute.

• Demonstrated knowledge of and proficiency with Medical Terminology.

• Demonstrated ability to effectively interact and communicate with patients, families, healthcare workers and physicians.

• Demonstrated excellent customer service skills.

• Demonstrated computer skills with proficiency in Microsoft Office software (e.g. Excel, Word, PowerPoint and Outlook) and applicable patient information systems.

• Demonstrated knowledge in Meditech Community Wide Scheduling.

• Demonstrated ability and willingness to learn new software.

• Demonstrated ability to prioritize tasks.

• Demonstrated interpersonal and communication skills.

• Demonstrated compliance with HSN's privacy policy.

• Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:

• Demonstrated commitment to ongoing professional development.

• Demonstrated professionalism in dealing with confidential and sensitive issues.

• Demonstrated positive work record and good attendance record.

• Ability to meet the physical and sensory demands of the job.

• Successful criminal reference check is required for vulnerable sector.

• Ability to use tact and discretion in dealing with health care providers and patients.

• Proven ability to work independently and in a team environment.

• Demonstrated ability to work effectively as a member of an interdisciplinary team.

• Demonstrated ability to perform with minimal supervision; to prioritize duties.

• Ability to travel between local sites.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.

HSN THANKS ALL APPLICANTS. ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED. WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.