Customer Service Specialist

• Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management


• Determine sourcing strategies which align customer needs with internal objectives


• Determine logistical requirements and alternatives and assist as needed with execution


• Prepare and/or provide technical documents in relation to customer application


• Follow up with customers to ensure quote has been received and ask for feedback.

• Utilize ISCO business systems to process transactions to company standard


• Utilize approved Customer Resource Management (CRM) tool in daily activities

• Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors


• Ensure appropriate actions are taken to ensure excellent customer experience


• Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools


• Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.


• Monitor commitments to customers to ensure changes and or problems are handled proactively

Minimum Qualifications for Consideration

• Education: DEP or DEC degree in sales, marketing, construction management, or similar or equivalent related experience


• Experience: 0 to 2 years’ experience in the direct customer selling process & techniques.


• Skills: Position requires knowledge of features, benefits and use/application of broad range of company products and software programs


• Developed sense of organization and time management


• Autonomy and flexibility


• Team spirit and openness


• Excellent communication skills

ISCO Canada Inc. offers a multitude of benefits, group plan, competitive salary, bonus program, opportunities for advancement and corporate values that range from Safety First to Have Fun and Respect of others . Come and enjoy our 60-year-old family business.