Billing and Collection Analyst (26-236)

Job Title: Billing and Collection Analyst
Bargaining Unit: CUPE 3251
Language Requirement: Bilingual - English and French (CBC)
Vacancy Status: Existing vacancy

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure. 

Position Summary 

The Billing and Collection Analyst plays a vital role in supporting the municipality's revenue collection processes, ensuring accurate billing, timely collection, and efficient tax and utility accounts receivable operations. This position supports the financial health of the organization by maintaining compliance with applicable regulations, providing exceptional customer service, and collaborating with colleagues and other departments to meet operational objectives.

Key Responsibilities

• Prepare, review, and distribute invoices for municipal utility services, ensuring accuracy and compliance with applicable policies and regulations.
• Monitor and analyze tax and utility accounts receivable balances, issue payment reminders and other notices, and follow up on overdue accounts while maintaining positive relationships with interest-holders.
• Perform regular reconciliations of tax and utility accounts receivable records to ensure accuracy and resolve discrepancies in a timely manner.
• Respond to inquiries from residents and businesses regarding billing, payment options, and account status, providing clear and professional communication.
• Ensure customer database is kept up to date with contact information, legal change of ownerships, banking / financial institution information, interested parties / mortgage holders.
• Ensure accurate calculation and processing of all pre-authorized payment plans on a set schedule, record all monies collected, process debit and credit transactions on tax and water accounts receivable, and handle account refunds and journal entries as required.
• Ensure adherence to municipal policies, financial procedures, and applicable legislation, such as the Municipal Act, in all billing and collection activities.
• Provide detailed financial information on tax and utility accounts receivable status, collection rates, and outstanding balances for review by management and Council.
• Assist in audits related to tax and utility accounts receivable, providing documentation and explanations as needed.

Leadership of Others

• N/A

Position Requirements 

Education & Certifications:

• Diploma in Business Administration, Accounting, Finance, or a related field.

Experience:

• Minimum of 2 years’ experience in accounts receivable, billing, or collections, preferably in a municipal or public sector environment.

Knowledge, Skills, and Abilities:

• Technical Knowledge: Familiarity with municipal financial regulations, including the Municipal Act, and accounts receivable best practices.
• Problem-Solving: Strong analytical skills with the ability to identify, address, and resolve billing or payment discrepancies efficiently.
• Communication: Excellent verbal and written communication skills for interacting with internal teams, residents, and external interest-holders.
• Organization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Attention to Detail: Thorough approach to managing financial records and ensuring accuracy in billing and reconciliation tasks.
• Customer Service: Proven ability to deliver courteous, professional service while resolving sensitive financial matters.
• Conflict Resolution: Skill in de-escalating tense situations and handling customer disputes effectively and respectfully.
• Technical Proficiency: Proficiency in financial, word processing, and spreadsheet software systems. As part of the interview process, selected applicants will be tested in Excel and must achieve a score of 70% or higher to move to the next stage of the recruitment process. 

Working Conditions

• Work is performed in an office.
• Standard business hours, Monday to Friday, with some flexibility required to meet deadlines.
• Cognitive demands include frequent data analysis, problem-solving, and attention to detail.
• Physical demands include extended periods of sitting and looking at a computer screen, and some lifting of forms, files, and coins up to 25lbs.

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Criminal Record and Judicial Matters Check
• Successful Language Assessment (French/English), CBC level
• Proof of certifications

Additional Information:
The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person.

To see the full job posting, please visit