Enterprise ServiceNow - SPM Architect - Canada

About Slalom’s Enterprise Capability

At the heart of Slalom’s Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with acceleration, agility, precision, and purpose.

We partner with leading platforms—Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more—to build scalable, end-to-end solutions that unify data, streamline operations, and unlock actionable insights. Our work powers everything from smarter CRM experiences and next-gen commerce sites to resilient case management systems and optimized workforce planning.

But we're not just technologists—we’re strategic enablers. Whether helping a client modernize their infrastructure, integrate mission-critical functions, or activate AI-powered innovation, we connect strategy to execution in ways that drive measurable impact.

Here, you’ll collaborate with curious, courageous people who believe in growth through experimentation, delivering value through partnerships, and building a future where technology works quietly in service of extraordinary outcomes.

Title: Enterprise ServiceNow - SPM Architect

What You’ll Do

As an SPM Architect, you will serve as a subject matter expert and thought leader for ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities. You will architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients. Your solutions will be holistic, scalable, and designed with repeatable patterns for maximum productivity. You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence.

• Lead ServiceNow SPM implementation workshops to deliver business process designs, technical requirements, user stories, and solution artifacts
• Architect end-to-end SPM solutions including Demand Management, Project Portfolio Management (PPM), Agile Development, Resource Management, Strategic Planning, Scenario Planning, Investment Funding, and OKR/Goal Management
• Develop comprehensive solution design documents and roadmaps from complex business and operational requirements
• Partner with clients using a future-focused mindset to understand enterprise portfolio, investment, and strategic planning goals, aligning ServiceNow capabilities to long-term business outcomes
• Lead and participate in design workshops, development, testing, deployment, and organizational change activities across enterprise and public sector accounts
• Architect portfolio operating models, governance frameworks, demand intake processes, investment prioritization methodologies, and resource capacity planning solutions
• Ensure quality delivery of SPM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns
• Advise executive stakeholders on portfolio governance, strategic alignment, investment optimization, and enterprise planning maturity
• Mentor teammates on SPM platform best practices including portfolio management, resource planning, financial tracking, Agile methodologies, and strategic planning capabilities
• Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative SPM content, implementation approaches, and value propositions
• Contribute to practice development through delivery accelerators, thought leadership, industry insights, and SPM-focused client offerings
• Collaborate across ServiceNow workflows including ITSM, ITOM, APM, Enterprise Architecture, and Financial Management to deliver integrated portfolio management solutions

What You’ll Bring:

• You are a seasoned portfolio and strategic planning practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow SPM implementations.
• 5+ years of hands-on ServiceNow SPM design and delivery experience, with deep expertise across Demand Management, PPM, Resource Management, Strategic Planning, and Agile Development
• Proven ability to deliver complex SPM implementations with multiple stakeholders — recommending and executing solutions that drive measurable business value and organizational alignment
• Passion for leveraging ServiceNow SPM to transform how organizations plan, prioritize, fund, and execute strategic initiatives
• Ability to communicate and build relationships at all levels of an organization — from PMO leaders and portfolio managers to C-suite executives — translating complex portfolio concepts for both technical and non-technical audiences
• Strong consultative approach with the ability to assess portfolio management maturity, define roadmaps, manage client expectations, and deliver on tight schedules with high attention to detail
• Experience leading solution design across portfolio governance, demand management, resource capacity planning, financial tracking, strategic planning, and Agile execution frameworks
• Demonstrated ability to act as a trusted advisor and relationship manager to client stakeholders throughout engagement lifecycles
• Experience facilitating executive workshops focused on investment prioritization, portfolio optimization, organizational planning, and strategic alignment
• Strong understanding of enterprise portfolio management methodologies including PMI, SAFe, Agile, Lean Portfolio Management, and strategic planning frameworks Qualifications:

• Minimum 5 years of ServiceNow SPM design and development experience
• At least 5 full-lifecycle ServiceNow SPM implementations in the role of technical lead, solution architect, or enterprise architect
• Required Certifications
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) – Strategic Portfolio Management (SPM)
• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Strategic Planning and Scenario Planning
• Investment Funding and Financial Management
• Agile Development and Hybrid Project Delivery
• Portfolio Governance and Prioritization Frameworks
• Strong ServiceNow platform expertise (JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, Workspace configurations, and Reporting/Performance Analytics)
• Experience integrating ServiceNow SPM with ERP, HR, Financial, DevOps, and enterprise planning systems
• Experience with Agile and hybrid delivery methodologies including SAFe and Lean Portfolio Management
• Excellent verbal and written communication skills with strong executive presence
• Experience leading executive stakeholder discussions, business case development, and strategic planning workshops
• Bachelor’s degree or equivalent combination of education and professional experience preferred Hybrid/In office: We are hybrid but there are expectations that if your team leader or client requires you onsite that you are able to meet those expectations/requirements Slalom Employee Perks:
• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Holiday parties
• Employee community groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)

• Tangible perks

  • Competitive compensation package
  • $100 cell phone monthly reimbursement
  • Registered Retirement Program (RRSP) & Employer Matching
  • Tax-Free Savings Account (TFSA)
  • Annual “Thrive Well-Being” Gift Card
  • Family planning/ Fertility Benefit
  • Maternity/Parental Leave Top-Up
  • Medical & Dental Benefits
  • Life and AD&D Insurance
  • Access to Supplementary Life and AD&D Insurance
  • Access to the Employee Assistance Program (EAP) and Inkblot Therapy
  • And more! *All benefits are subject to eligibility requirements Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process. At Slalom, we leverage artificial intelligence (AI) to enhance the efficiency and scalability of our recruitment process. To learn more about how we leverage AI please read our TA AI Usage policy here. Please note if you are hired at Slalom you will be required to complete a background check.