Analyst, Operational Performance

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Title
Analyst, Operational PerformanceJob Description
As an Analyst in Operational Performance (commercial real estate), you will serve as a data steward responsible for managing, analyzing, and reporting on key operational metrics across our portfolio. You will work closely with the Senior Analyst in the preparation of reports and analysis on these subject areas. You will ensure the integrity and accuracy of operational data including tenant sales, mall traffic, occupancy/vacancy, and leasing activity, while delivering insights that translate complex operational performance into clear, actionable recommendations. You will support the modernization of our operational reporting capabilities and use AI tools to enhance reporting efficiency and support value creation across the organization.This role is focused on functional analysis (operational interpretation) for operational reporting, data stewardship, and stakeholder communication within commercial real estate. It is not a data science or advanced analytics position.Candidates should not expect to build predictive models, machine learning algorithms, or advanced statistical forecasting.What You Will Deliver
Operational Data Stewardship
Manage various Operational Key Performance Metrics (tenant sales, mall traffic, occupancy/vacancy, and leasing activity) on a monthly basis, ensuring completeness, accuracy, and integrity of operational dataEnsure strict compliance with business rules and procedures across all reporting processesVerify accuracy of standard formulas and calculations, reviewing consistency of data sets to maintain data quality and reliabilityMonitor and maintain operational data integrity, identifying and resolving discrepancies promptlyAnalysis & Reporting
Prepare consolidated operational reports and variance analyses for senior management and stakeholdersAnalyze key performance indicators including tenant sales performance, mall traffic trends, occupancy rates, and leasing activityProvide high-level variance explanations and analysisPresent operational performance through clear reports, dashboards, and written narrativesStakeholder Partnership & Communication
Assist in preparing quarterly presentations and reporting packages for JLL Executive Committee, senior management, and external stakeholdersCollaborate with business partners across departments, effectively communicating operational informationWork closely with the Financial Planning & Analysis team to provide meaningful operational statistics that support key insights on the financial performance of assetsAct as an Operational Performance representative on cross-functional and technology projectsProcess Excellence & Innovation
Support continuous improvement by participating in developing and implementing enhanced reporting tools, processes, and systems that simplify workflows and increase organizational agilityContribute to modernization of operational reporting including automation, use of AI tools (e.G., Copilot, ChatGPT) to summarize data and streamline recurring reports, standardized KPIs, Power BI reporting, and enhanced executive visualizationIdentify opportunities to redirect capacity from recurring tasks toward higher-value strategic analysisSupport implementation of new systems, processes, and reports with a constant focus on value creationBudget & Forecast Support
Support quarterly forecast and annual budget processes, working closely with the Senior Analyst and Operations teamAssist in ensuring quality, consistency, and reasonability of operational data throughout the budget and forecast cyclesProvide operational data and analysis to support planning initiativesSpecial Projects
Respond to ad-hoc requests for data and analysis, providing current and historical information as required, and sensitive assignments at the direction of senior leadershipRequired Qualifications
Bachelor’s degree in Business Administration or related field (or equivalent experience)Minimum 2-4 years of progressive experience in operational analysis and reportingExperience in commercial real estate or property management (preferred)This is not a data science or statistical modeling role. Candidates with primarily programming/machine learning backgrounds (Python, R, predictive modeling) without real estate or financial reporting experience may not be the best fit.Technical & Analytical Expertise
Advanced Microsoft Excel proficiency (complex formulas, macros)Proficiency using AI tools to support analysis, data summarization, workflow automation, presentation development, and business communicationAdvanced proficiency with Microsoft Office Suite (PowerPoint, SharePoint)Experience with Power BI, Power Query, or similar data visualization and business intelligence toolsKnowledge of Yardi Voyager, Retail Manager, and Forecast Manager (asset)Strong ability to work with large datasets, extract insights, and present findings clearly and conciselyCore Competencies
Strong analytical skills with ability to link operational results to business activities and driversStrong attention to detail with proven ability to verify data accuracy, ensure compliance with business rules, and produce high-quality deliverablesExcellent written and verbal communication skills;
ability to translate analysis into actionable recommendationsStrong logical reasoning and variance analysis capabilities to investigate and explain operational trendsStrong organizational skills and ability to manage competing priorities and deadlines in a fast-paced, evolving environmentSelf-motivated, proactive, and results-oriented with a sense of urgency and commitment to excellenceAbility to multitask, remain resilient, and effectively manage time and workload independentlyCollaborative team player with strong interpersonal skills and ability to work both independently and as part of a dynamic teamHigh standards of business ethics and ability to handle confidential information with discretionEstimated compensation for this position
86,400.00 – 95,040.00 CAD per yearThis range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.Location
On-site –Toronto, ONOpening Type
ReplacementAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing._
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