Customer Service Manager Kitchener

Lead customer service execution at Intellijoint Surgical in Kitchener, Ontario, using cross-functional coordination and people leadership. This full-time role requires in-office presence four days weekly.As Customer Service Manager, you will lead daily priorities, support Sales, and coordinate requests across Operations, Quality, Finance, and other teams. The position connects field teams and headquarters while ensuring accurate, timely service. CRM, ERP, and CLM ownership are central to execution.Key Responsibilities:
Lead Customer Service priorities and high-quality team executionSupport quotes, contracts, orders, and returnsOwn intake and triage of field requestsCoordinate complaints, feedback, and returns across teamsTrack service KPIs and performance trendsRequirements:
Bachelor's degree in business or related fieldFive to ten years' progressive relevant experienceHands-on people leadership experienceProficiency with Salesforce, HubSpot, and NetSuiteStrong communication and cross-functional collaboration skillsBring organized, empathetic leadership to Customer Service, supporting Intellijoint Surgical sales teams and customers through accurate execution.
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