Information Developer (Ottawa)

What NAV CANADA offers you:

Challenging, team-oriented work environment. Competitive compensation and benefits. Defined benefit pension plan. Opportunities for growth and development. Flexible work arrangements. Diverse and inclusive workforce. Job Requirements

Education:

Graduation with a three (3) year undergraduate degree or an equivalent combination of education, training and experience. Experience:

A minimum of five (5) years of experience in information development indicating expertise in the field of technical communication. Experience using document management systems such as SharePoint Online. Experience using a Component Content Management System (CCMS). Experience authoring in XML with an understanding of cascading style sheets (CSS). Experience editing HTML markup. Knowledge:

Knowledge on creating and delivering high quality, on-time technical documentation. Knowledge on creating and maintaining MS Word styles and templates. Knowledge on Information development methodologies and standards. Knowledge on Structured writing for re-use. Knowledge on the Fundamentals of Project management. Abilities:

Support senior colleagues to implement stakeholder requirements and suggest opportunities for product enhancements and process improvements. Strong research skills including gathering and organizing information from multiple sources. Convert complex technical information into plain language. Recognize information patterns and organize ideas. Manage multiple concurrent tasks and adapt to changing priorities. Work with minimal supervision both in a team and independently. Communicate effectively orally and in writing. Personal Suitability:

Communicates complex information clearly in plain language, with a strong focus on user needs and service excellence. Analyzes complex information, exercises sound judgment, and delivers accurate, high-quality work aligned with standards and requirements. Establishes rapport and maintains effective working relationships with colleagues, stakeholders, and subject matter experts. Demonstrates initiative, curiosity, reliability, tact, and decisiveness in problem solving and day-to-day work. A motivated self-starter with a positive attitude who manages multiple priorities effectively and adapts to changing demands. Working Conditions

Occasional domestic travel is required. Adaptable Work Arrangements

This position is a hybrid position with a minimum of three days per week on site. Legal and Eligibility

The successful candidate must meet the security requirements of the position and be legally able to work in Canada.

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