It Operations Centre Analyst

Air Canada

Support Air Canada’s critical technology services through troubleshooting, monitoring, and operational tasks in an IT Operations Centre. Shift work includes nights and weekends.Reporting to the Manager, IT Operations, this analyst supports core infrastructure, applications, and digital services. The position suits professionals with enterprise IT or global NOC experience, IT monitoring expertise, ITIL concepts, and operational support knowledge. You will help strengthen reliable technology operations.Key Responsibilities:
Escalate service-impacting issues to appropriate Air Canada IT teamsPerform preliminary troubleshooting and corrective alert response tasksCoordinate communications and actions during major incidentsExecute documented procedures supporting extended IT teamsConfigure monitoring tools for proactive infrastructure alertsRequirements:
Three to five years in enterprise IT or global NOC environmentsExperience with Dynatrace, Splunk, Glassbox, or similar toolsUnderstanding of ITIL incident, problem, and change managementRelevant degree, certification, or commensurate experienceAvailability for shifts, nights, weekends, holidays, and on-call schedulesApply IT troubleshooting, monitoring, and incident coordination expertise to help maintain Air Canada’s reliable technology environment.
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