Delivery Partnerships Customer Success Manager

Uber

Shape merchant performance at Uber through data-backed process optimization, product adoption, and cross-functional partnership across delivery operations.The Customer Success Manager on the GDP Delivery team manages a portfolio of merchant partners and continuously improves platform outcomes. You will identify process inefficiencies, develop scalable solutions, and support pilot programs. The position also partners with Account Managers on joint business reviews and revenue growth.Key Responsibilities:
Develop tailored solutions for merchant process inefficienciesDrive feature utilization and product adoptionSupport pilot programs that improve merchant satisfactionShare merchant feedback and align account strategyTravel as needed for key client meetingsRequirements:
At least four years of full-time experienceBachelor’s degreeExperience in consulting or account management preferredExperience with food delivery or third-party marketplaces preferredFrench speaking preferredApply data analysis, process optimization, and stakeholder influence to help Uber merchants succeed across global delivery partnerships.
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Vacancy posted 1 hour ago

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