Exam Centre Supervisor

Job Responsibility:

Department: Student Wellness Services This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Limited full-time: 10 Month Continuing Appointment Work period is approximately August to May each year Off work period is June to July each year

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com)

General Purpose

The SAS Exam Centre handles about 22,000 exam bookings annually and has a specific mandate to provide test and exam accommodations for students with disabilities. The students served experience a full range of disabilities including mental health conditions, learning disabilities, ADHD, autism spectrum disorder, medical conditions, acquired brain injuries, and vision and hearing-related disabilities.

Duties and Responsibilities

Reporting to the Manager of Accessibility Services, the Exam Supervisor is responsible for overseeing operations in the SAS Exam Centre. This includes all dimensions of supervising a team of five full-time staff and approximately 80 to 100 part-time employees. The work also involves managing the Exam Centre budget, planning for long-range growth, updating policies and procedures, and developing and enhancing staff training. The logistics of administering accommodated exams can be complex, and the Supervisor helps with identifying systemic ways of addressing problems.

The largest portion of the Exam Supervisor's time is focused on managing a team of proctors and other part-time casual staff. This position is responsible for writing and updating s, recruiting and selecting new employees, training and setting expectations, and performance management. In addition, they coordinate all aspects of scheduling shifts, ensuring payroll procedures are completed, and managing overtime.

The Supervisor is also responsible for developing and implementing staff training, including presentations and workshops, training manuals, instruction sheets, standard operating procedures, and other resources that ensure the Exam Centre staff have a clear understanding of roles and responsibilities. The Exam Centre can be a hectic and stressful environment, and in this context the Exam Supervisor is tasked with resolving conflict, maintaining morale, and facilitating high-quality and accessible customer service.

Requirements

An Undergraduate degree along with at least two (2) years of related experience. The Supervisor must be highly collaborative; have exemplary relationship-building skills; have strong attention to detail including the ability to manage large volumes of information and administrative tasks; have outstanding communication skills; and the ability to identify innovative strategies for improving workflow. Advanced knowledge of academic accommodations for students with disabilities, and exam policies and procedures is essential.

Employee Type: Continuing Limited Term Position Number: 10920835 Classification: P&M FT- Band 03 Professional/Managerial Salary Bands

• Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 03/20/2025 Closing Date: 03/27/2025