Warehouse Associate

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General Summary: <\/b>
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The Warehouse Associate supports daily warehouse operations, including the receipt, storage, sorting, and dispatch of home appliances and other large -format goods. This role helps maintain a safe and organized environment while following all safety protocols and standard operating procedures (SOPs). Working closely with warehouse and delivery teams, the Associate helps ensure inventory accuracy, assists with load -in/load -out processes, and supports seamless six -day delivery operations. They will independently manage operations at least one day per week and may interact directly with customers or act as a backup to the Dispatcher/Customer Care team.
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Primary Duties and Responsibilities: <\/b>
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• Receive, sort, store, and dispatch inbound and outbound shipments, ensuring timely and accurate fulfillment.
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• Perform cycle counts and use WMS to track, reconcile, and log returned or undeliverable items within 48 hours, supporting 99% inventory accuracy.
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• Maintain a clean, organized, and compliant warehouse environment by following all safety protocols and equipment handling standards.
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• Prepare and load appliances for delivery, ensuring proper sequencing (e.g., last stop loaded first) in collaboration with delivery teams and logistics partners.
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• Safely operate material handling equipment such as forklifts, pallet jacks, and stackers.
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• Secure appliances and bulky goods for transport using appropriate tools (e.g., straps, blankets, dollies, wraps) to prevent damage.
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• Support vehicle readiness by checking truck cleanliness, assisting with inspections, and reporting maintenance needs.
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• Respond to driver inquiries, help resolve on -site issues, and share feedback with the Driver Happiness team.
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• Act as a backup to the Dispatcher/Customer Care team as needed, providing professional communication with customers.
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• Follow hazardous materials handling and recycling protocols in accordance with Canadian regulations.
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• Report lost, stolen, or damaged inventory with photo documentation and assist in preparing accurate paperwork (e.g., BOL, POD) for freight claims.
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• Uphold company standards for appearance, conduct, and customer -facing interactions.
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• Perform additional duties and assigned projects as required.
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  Qualifications & Skills: <\/b>
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  • Minimum 1 year of warehouse or related experience, with proven reliability and safety record.
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  • Working knowledge of inventory systems, logistics processes, and warehouse operations.
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  • Experience with material handling equipment (e.g., forklifts, pallet jacks, ratchet straps); forklift certification is an asset.
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  • Understanding of appliance handling and hazardous material safety procedures.
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  • Ability to follow SOPs and maintain a safe, compliant work environment.
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  • Bilingual (English and French) with strong verbal and written communication skills.
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  • Professional, team -oriented, and dependable with a strong work ethic.
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  • Able to stay calm under pressure, problem -solve on the spot, and adapt to changing demands.
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  • Proficient with MS Word, Excel, PowerPoint, Adobe tools, and email platforms.
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  • Flexible with work hours, including evenings and extended shifts as needed.
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  • Strong interpersonal skills and ability to collaborate with co -workers, drivers, and leadership teams.
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    Physical Demands: <\/b>
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    • Ability to lift, carry, and maneuver heavy items such as large appliances.
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    • Repetitive physical tasks include standing, walking, bending, and climbing stairs.
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    • Use of manual tools and equipment during loading/unloading and staging.
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    • Physically capable of working extended hours in a fast -paced environment.
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      Working Conditions: <\/b>
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      • Work is performed on -site in a warehouse environment with fluctuating temperatures.
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      • Schedules may include daytime, evening, and weekend shifts.
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      • The warehouse operates six days a week (Monday to Saturday), with potential for seven -day operations depending on business needs.
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      • Extended shifts or rotation coverage may be required during peak periods.
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