Program Coordinator for East Hastings Office

Job Responsibility:

Program Coordinator Salary: $33.00 per hour (Grid 38, Step 2)

Hours of Work: 36Hours per week Date Posted: November 8, 2023 Competition Closing Date: November 15th, 2023 Commencement Date: As Soon As Possible Status: Full-Time (1.0 FTE), Permanent

Work Area: East Hastings Office, Vancouver

Open Door Group is a CARF-accredited, not-for-profit organization and registered charity providing employment services to thousands of individuals a year across Canada. We work with all individuals who are interested in preparing for, finding, and keeping meaningful employment. In addition to employment services, we provide unique support programs for individuals living with mental illness in Vancouver and Kamloops.

Our vision is a world where all people have access to opportunities that give them purpose, prosperity and belonging. We pride ourselves on modeling a culture of authenticity, transparency and inclusion. Our values are based on the genuine belief that all individuals can succeed and are the drivers of their own success. We're committed to fostering a culture of collaboration, integrity, and continuous improvement.

We are looking for a community focused Program Coordinator to join our East Hasting Work BC Employment Services team in Vancouver, BC. We are looking for a Program Coordinator with exemplary emotional intelligence and interpersonal skills to engage, support, and orient our team and clients.

As the Program Coordinator, you will play a pivotal role in overseeing the East Hastings WorkBC Employment Services Centre and its dedicated team. Your responsibilities encompass a broad spectrum of operational tasks, including scheduling, timekeeping, maintaining exceptional customer service standards, ensuring compliance with safety and occupational health protocols, and orchestrating the coordination of staff to deliver seamless service.

In your capacity as the team lead, you will provide essential supervisory and administrative support, serving as the pillar for the team. Your commitment to operational excellence will shine through as you foster effective collaboration within the team, meticulously schedule vendors and contractors for maintenance, and ensure that our facilities are consistently clean and appropriately staffed to uphold the highest levels of customer service. Furthermore, you will also be responsible for the cleanliness of the outside of our office, ensuring that the external environment is well-maintained and presents a positive image to our clients and visitors.

Please visit for more information on the types of services they provide.

Key Responsibilities:

Reporting to the Associate Program Director (APD), you are responsible for supporting the local team by managing schedules to ensure appropriate staffing levels, providing feedback to staff, assisting in determining training requirements, orienting new staff and maintaining time keeping and attendance records.

You will work closely with the community, inside and outside stake holders and other local businesses to build engagement, encourage community involvement and to foster a place of connection and possibility.

You are also required to provide front-line services to clients. Completing and maintaining accurate related records, documentation, and reports on client and job candidates' progress and employer activities. Liaising with the program funder and other stakeholders regarding relevant client information.

Other duties include performing or ensuring the completion of administrative duties for the program including developing and maintaining record keeping/filing systems, supporting the maintenance of the facility and its equipment, preparing reports, providing recommendations/input to the APD for decision making, and other administrative responsibilities as required by the APD.

Required Qualifications:

• Diploma in a related human/social service field, three (3) years recent related experience including one (1) year supervisory or administrative experience or an equivalent combination of education, training and experience.
• Experience in management or supervision of a team of employees.
• Experience working in a program serving multi-barriered clients.
• Experience working in the DTES neighborhood in a community services capacity.
• Demonstrated ability to engage with community in proactive ways and build relationships.
• NVCI Certification, with experience implementing these strategies on the ground.
• CCDP Certification considered an asset.
• Must pass criminal background check.
• As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Open Door Group must be fully vaccinated for COVID-19. Proof of vaccination status will be required.

Skills and Abilities:

• Demonstrated ability to take on a leadership role and supervise people.
• Demonstrated ability and passion to establish positive rapport with a diverse profile of people including job seekers, employers, and community in general.
• Demonstrated ability to motivate/coach clients and staff to learn new skills and achieve positive outcomes.
• Ability to communicate effectively across all levels of the organization.
• Will be required to provide coverage at other City Centre locations on occasion.
• Ability to meet deadlines, and work under pressure.
• Time management skills and the ability to prioritize; strong organizational skills a must.
• Advanced MS office and database skills; ability to learn and navigate online technology platforms.
• Knowledge of the local labour market trends and training/employment opportunities.

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion.

We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please email us View email address on ca.edajobs.com or contact us toll-free at View phone number on ca.edajobs.com and ask to speak with an HR representative.

Only short-listed candidates will be contacted. Thank you for your interest in joining the Open Door Group team!