Senior Manager, Lighthouse Leader - Firm-Wide Services (Toronto)

Putting people first, every day.

Your Opportunity

The Firm‑Wide Services (FWS) Lighthouse Leader serves as the strategic integrator and innovation quarterback across Firm‑Wide Services, driving the adoption of AI, automation, and modernization within BDO’s operational functions. This role bridges Innovation & Change, Technology, and Functional Leadership teams to ensure that enabling functions evolve with the same pace and ambition as client‑facing service lines. The Lighthouse Leader requires a leader who builds trust quickly, works generously across teams, and takes initiative in ambiguous environments, bringing others along rather than driving change alone.

• Identify and prioritize innovation and AI opportunities across FWS departments (in partnership with functional leaders).
• Lead efforts to proactively identify and embed AI and automation into business process design and redesign.
• Align people, processes, and systems with the firm’s technology roadmap.
• Develop playbooks to replicate successful pilots and quantify measurable impact.
• Support Human Resources and Learning and Development teams in defining skills of the future and creating learning pathways for upskilling.
• Participate in key vendor relationships (e.g., Workday) to ensure roadmap alignment.
• Translate functional priorities into actionable inputs for the firm’s technology roadmap.
• Identify integration opportunities and ensure governance, security, and reliability remain foundational.
• Build and lead a Digital Champions Community and establish an FWS Lab of certified citizen developers.
• Track and report progress on innovation, automation, and AI adoption across FWS.
• Present outcomes, ROI, and improvement recommendations to I&C and functional leadership.
• Continuously refine priorities based on business impact and learning.

Success Criteria

• You demonstrate BDO Canada’s core values through all aspects of your work: Integrity, Respect, and Collaboration.
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high‑quality work.
• You identify, recommend, and are focused on effective service delivery to your clients.
• You share in an inclusive and engaging work environment that develops, retains, and attracts talent.
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
• You grow your expertise through learning and professional development.

Experience & Education

• Strong experience in identifying and prioritizing innovation and AI opportunities across departments (in partnership with functional leaders).
• Experience leading efforts to embed AI and automation into business process design and redesign.
• Experience aligning people, processes, and systems with technology roadmaps.
• Experience participating in vendor relationships to ensure roadmap alignment.
• Experience building and leading a Digital Champions Community and establishing a lab of certified citizen developers.
• Ability to prioritize workloads and manage multiple tasks and deadlines.

Annual compensation: $126,000 to $176,000.

Benefits

• Competitive total cash compensation and flexible benefits from day one.
• Market‑leading personal time off policy.
• Supportive wellness initiatives and reimbursements.
• Opportunities for learning and development across services, industries, and markets.
• Assistance in achieving personal goals outside the office and impact on community.
• Workplace culture of respect, inclusion, and diversity, supported by a dedicated Diversity, Equity and Inclusion Leader.
• Blended work model that supports flexible needs across office, client site, and virtual settings.

Equal Employment Opportunity

All applicants will receive equal consideration for employment. If you require accommodation to complete the application process, please contact us.