Documentation And Training Analyst

Transform approved designs into usable procedures and learning assets as a Documentation and Training Analyst in a hybrid work model. Apply instructional design and technical writing.At Manulife, this analyst converts business rules, controls, system steps, and exception scenarios into role-based guidance. The role partners with Product Owners, Business SME Leads, Change Management, Risk, and Delivery teams. It supports agile transformation through validation, testing, release readiness, and adoption.Key Responsibilities:
Create procedures, job aids, checklists, and knowledge articlesTranslate approved designs into clear role-based instructionsValidate content with SMEs, Product Owners, Risk, and DeliveryMaintain version control, review history, and traceabilityDeliver or coordinate training and post-launch reinforcementRequirements:
Experience in documentation, technical writing, or instructional designCreate facilitator guides and digital or blended learning contentSynthesize process maps, requirements, controls, and system informationFacilitate working sessions, reviews, or train-the-trainer sessionsManage evolving deliverables with strong accuracy and organizationBring technical writing, instructional design, business analysis, and document control skills to Manulife’s transformation delivery.
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