Lead Breakfast Server

At the Element by Westin Calgary Downtown, we are a boutique, all-suite hotel located in Calgary’s vibrant west end, focused on the wellness of our guests and associates alike.

We are looking for a warm, friendly, and organized Lead Breakfast Server who will lead the breakfast service team, ensuring professional, competent, and prompt service that meets our restaurant and brand standards.

Key Accountabilities

• Always provide the highest quality service to guests and associates, leading by example.
• Train, maintain, and enforce all service standards.
• Maintain a safe and sanitary work environment for all associates and guests; report unsafe conditions to management.
• Ensure the department is fully staffed and able to handle the volume of business.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Listen and provide support to team members to ensure associate satisfaction and retention.
• Greet guests as they enter, consistently delivering exceptional service.
• Provide fast, friendly, professional, and responsive service to restaurant guests, restaurant staff, and the culinary production team.
• Be familiar with all breakfast food and beverage items.
• Check with guests to ensure they are enjoying their meals and take action to correct any problems.
• Perform opening and closing procedures (setup and breakdown of stations, clearing and resetting tables, etc.).
• Maintain and ensure the overall cleanliness of the breakfast area.
• Endeavor to work in a unified and collaborative way that fosters teamwork.
• Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions.
• Have thorough knowledge of emergency procedures.
• Practice safety standards at all times, leading by example.

Qualifications

• Previous experience in a Lead or Supervisory role in a coffee shop or hotel restaurant environment.
• Hospitality or Tourism program graduate or degree holder.
• Outstanding work ethic, reliability, punctuality, approachable demeanor, and strong commitment to safety.
• Priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.
• Ability to work well under pressure, multitask, and thrive in a fast‑paced environment.
• Positive attitude, eagerness to learn, and preference for teamwork.
• Knowledge of food handling, food safety, and basic math skills.
• Valid ProServe certification.
• Availability to work evenings, weekends, and holidays as needed.
• Physically able to stand and walk for extended periods of time and lift up to 30 lbs.

Benefits

Concord associates earn competitive wages and are eligible to enroll in a comprehensive benefits package. We offer training and development at all levels, career advancement opportunities, and recognition programs that allow associates to shine within the company and the brand.

We invest in our associates by providing training and development at all levels, supporting personal development, and fostering a culture of diversity and excellence.

Our cornerstones: quality, integrity, community, profitability, and fun—help us create a positive work environment.

If you are a proven achiever looking for a culture-rich, award-winning company to lead an amazing brand in a thriving location, this may be the perfect fit for you.