Citi Client Onboarding Project Lead

As a Client Onboarding Project Lead at Citi, you'll be responsible for managing key onboarding functions and enhancing customer service delivery. This role demands a high level of project management expertise. With a background of over six years in project management and a relevant degree, you will orchestrate the daily operations of account opening processes. Your role will involve troubleshooting issues, enhancing client interactions, and ensuring adherence to risk management practices. Effective communication with senior management and stakeholders is essential for this full-time role. Key Responsibilities:

• Oversee customer interaction and documentation processes
• Manage service delivery and customer satisfaction metrics
• Design and implement new workflow procedures
• Maintain robust risk management controls
• Develop project training and resource materials

Requirements:

• 6+ years of experience in project management
• Bachelor’s degree in finance or related field
• Strong written and verbal communication skills
• Advanced project and cost management capabilities
• Competence in team development and talent retention

Drive project excellence and customer success as a leader at Citi. #J-18808-Ljbffr