Senior Vice President Operations BPO

Lead transformative BPO contact center operations as the Senior Vice President of Operations for a growing client-focused organization. Drive strategy, excellence, and client success across North America. Our client is searching for a dynamic leader to oversee a large business unit catering to enterprise clients. This role entails shaping operational strategy, enhancing organizational performance, and fostering long-term growth. The ideal candidate will have extensive experience in contact center management, P&L responsibility, and client relationship building. Key Responsibilities:

• Serve as the strategic partner for enterprise client leadership
• Build and sustain executive relationships for client retention
• Lead operational excellence via KPI management
• Maintain strong oversight of operational budgets and P&L
• Develop high-performing operational leadership teams

Requirements:

• 10+ years in BPO/contact center leadership
• Proven success in large-scale operations
• Strong executive presence with client management experience
• Demonstrated P&L ownership and financial acumen
• Exceptional communication and strategic problem-solving skills

Drive operational success and enhance client partnerships in a rapidly growing environment. #J-18808-Ljbffr