Clinical Nurse Liaison

Position Type: Part-Time

Department: Clinic Solutions

Work Location: Saint John, NB

Work Arrangement: Hybrid

Work Hours: Standard Business Hours Monday to Friday

Travel Required: To clinic location

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity

The Clinical Liaison Nurse is responsible for managing patient care, will act as a primary point of contact to their assigned health care providers (HCP) and ensures patients are provided easy access to their prescribed therapy. In addition, this role involves direct interactions with patients, insurance companies, pharmacies, physicians, and other health care professionals (HCPs) in a multi-disciplinary environment.

The ideal candidate is one who is passionate about patient care and is someone who wants to build out processes that help improve efficiencies. The candidate will embrace curiosity and be bold in building best practices that will create significant change in the way patients receive care

A Day in the Life (What you will do here):

• Perform HCP and patient registration activities, according to protocols and applicable departmental procedures.
• Provide virtual medical support to patients and HCPs, including but not limited to education on specific diseases, therapies, and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies.
• Virtual support (including adherence support both inbound and outbound as needed).
• Review patient files prior to treatment to capture medical history.
• Document and maintain patient records to ensure treatment history is adequately captured.
• Maintains confidentiality of patient and corporate information and discusses same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, services providers, and other parties to provide comprehensive and coordinated service to patients and HCPs.
• Participates in ongoing internal and/or external continuing education activities.
• Monitors patients post injection, and documents on all activities completed.
• Hosts patient education based on specific patient needs, individually or in group settings.
• Responsible for scheduling appointments.
• Participates in telephone consultations and virtual meetings/training sessions as required.
• Adhere to professional nursing standards at all times.
• Work collaboratively within multidisciplinary health care team providing oversight.
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Provide ongoing support on disease state or product related questions.
• Read and review all Canadian product monographs to ensure a comprehensive understanding of each product being administered.
• Report and document Adverse Events as per training per Pharmacovigilance requirements.
• Adhere to Sentrex policies and procedures.
• Assist in the development and adherence to forms, policies, and work instructions, to ensure the safe handling, preparation, and administration of product.
• Follow and abide by all provincial College of Nurses guidelines while providing patient care.
• Additional duties as assigned by the manager.

What you need to ensure you are set up for success:

• Minimum 2-4 years of clinical experience (preferred)
• Passionate at supporting patient care and removing barriers to care
• Licensed RPN or RN
• Must hold a valid and unrestricted driver’s license
• Bilingual English and French an asset but not required
• Able to confidently deliver education including but not limited to patient self-injection education
• Confident and experienced with using MS Office suite: Excel, Outlook, and Word
• Ability to work autonomously with little supervision, as part of a larger remote team
• Ability to travel within a set geographical boundary
• Experience in Patient Support Programs is a strong asset
• Understanding of the pharmaceutical industry an asset
• Strong analytical and mathematical skills
• Effective interpersonal skills
• Strong organizational skills and attention to detail
• Ability to meet deadlines and be flexible with patient and HCP requirements
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Ability to communicate effectively both verbally and in writing
• Adhere to Sentrex policies and procedures

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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