Senior Product Manager

Founded in 2017,  TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge –  TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s  goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

This is a hybrid role requiring 1 to 2 days a week at our office located in Downtown, Toronto.

ABOUT THE ROLE

TripArc's travel booking platforms are used every day by thousands of travel professionals to plan, price, book, and manage trips for their clients. We're re-envisioning them as a single AI-powered platform.

We're hiring a Senior Product Manager for Trip Management, which covers everything after a client says yes. You'll own our new payments, booking, invoicing, and accounting systems, set the goals for the area, and decide what we build next to reach them. Because these systems are new, we don't have to copy how travel payments have always worked. You'll decide where AI belongs in the product, and you'll know payments well enough to tell where the numbers have to be exact.

You'll report to the Group Product Manager for Trip Management and work with a dedicated team of engineers, QA, UX, and delivery.

KEY RESPONSIBILITIES

• Set the product strategy for payments, booking, invoicing, and accounting for the next 12 to 18 months.
• Define OKRs for the area, such as payment success rate, and report progress to leadership.
• Own the roadmap: decide what to build next to move those OKRs and what to defer, using pilot feedback and production data, and explain the trade-offs.
• Find where AI can do useful work in the product that truly moves our goals and OKRs, instead of rebuilding how the old platform works.
• Make the product decisions on how money moves (deposits, final payments, refunds, credits, currencies), and record them so everyone works from the same answer.
• Lead cross-functional work with engineering, architecture, QA, UX, and delivery from problem definition to launch.
• Work with Finance, Accounting, and 24/7 support on reconciliation, statements, refunds, and audit needs.
• Plan the move of travel professionals and in-progress trips off our legacy platform.

QUALIFICATIONS

Must have

• 6+ years in product management, including 3+ owning payments, billing, invoicing, or another product that handles financial transactions.
• A track record of setting OKRs and prioritizing a roadmap against them with senior stakeholders, including Finance.
• Working knowledge of the payment lifecycle: authorization, capture, deposits, refunds, chargebacks and reconciliation.
• Good judgement on where AI belongs in a money flow, knowing that amounts and ledger entries must stay exact and auditable.
• You use AI tools in your own work every day.
• Clear writing: you can turn a messy discussion into a short decision record.
• You're comfortable reading API documentation and can pull BI data to check things yourself.

Nice to have

• You've shipped a product feature built on AI or machine learning.
• Accounting knowledge and experience with ERP systems.
• Integrations with payment providers.
• Travel industry experience, especially supplier bookings and deposit schedules.
• Pricing and payments in more than one currency.
• Fraud and risk models or automated reconciliation.
• Experience replacing a legacy system while it stays live.

COMPENSATION

We provide a competitive compensation package with a strong pay-for-performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation range for this position is: $120,000 to $140,000.

The actual compensation may vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. #LI-Hybrid #LI-KC1

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.