Optical Associate

Our FYidoctors - Canmore and FYidoctors - Banff clinics are looking for someone like you to bring your exceptional skills and experience and join us as an Optical Associate to fill an existing vacancy! 

In this role, you’ll enhance the lives of our patients every single day, delivering exceptional vision and eyewear experiences in a dynamic, rewarding, and collaborative environment.

This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Saturday.  

What You’ll Do  

Greet and welcome patients to the clinic, engage with patients in person, by phone, and via email

Educate patients on eyewear options tailored to their lifestyle, assisting with frame selection to ensure optimal value, quality, aesthetics, and performance

Interpret optical prescriptions provided by the optometrist 

Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments 

Coordinate appointments, and prepare prescription printouts 

Manage billing and payments for patients, insurers and other third parties

Assist with contact lens fittings and process contact lens orders

Deliver exceptional customer service, ensuring a positive patient experience

Support clinic operations by performing additional duties as required 

What You Bring 

Previous optical experience or retail experience is considered an asset

Ability to multi-task and thrive in a fast-paced environment

Proficiency with technology and computers, including MS Office Suite

Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences

A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

How You'll Benefit     

Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)  

A comprehensive benefits package featuring exceptional optical coverage 

Rapid and ongoing growth, providing a consistently challenging and rewarding environment   

A workplace culture that fosters collaboration and teamwork

Continuous training and development opportunities to support your career growth 

Why You Should Join Us 

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider.  Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth.  At FYi, you'll have a meaningful impact on people's lives and have fun doing it.  

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.